The Modifications Processor will: Utilize various systems, both internal and external to aid in the processing and closing of a loan modification Prepare files according to internal, investor, federal or state guidelines Check files for accuracy, including files that require special handling (bankruptcy, litigation, foreclosure) Ship various modification documents via FedEx or regular mail Receive, log, and verifying incoming correspondence Clear conditions and ready transactions for modification loan closing Ensure accurate closing and recording of loan modifications Escalate any issues that impact a loan modification transaction Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values What You'll Bring High School Diploma / GED Expertise in and experience providing value-added customer service in a fast-paced environment Experience using automated financial and/or loan tracking systems Must be highly proficient in Excel and Word Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.