Develop business cases by analyzing customer impact, summarizing qualitative and quantitative insights, and documenting assumptions; prepare benefit assessments by analyzing ROI, including build vs buy analysis, customer value, regulatory or operational impact, and competitive positioning; recommend strategic prioritization across teams. A culture of connection, celebration, and growth through employee-driven programs, company events, holiday celebrations (Star Wars Day), monthly town halls, quarterly company meetings, and team traditions like Bring Your Kid to Work Day.