Demonstrated Expertise ( conducting interviews with business and technical stakeholders to understand their objectives, document requirements in the form of functional and system requirements, acceptance criteria, technical specifications, process maps/diagrams, wireframe mockups, and data schema; translating complex technical language and designs into business-friendly, universally understood concepts using Visio or Excel; and communicating with technical and business stakeholders to build, refine and prioritize product backlogs within Azure DevOps or Jira. Demonstrated Expertise providing production and non-production technical support by triaging, resolving, and providing root cause analysis using SQL and analyzing API or Webservices payloads; determining issue scope, impact, and urgency by analyzing database level data and error messages; and prioritizing the backlog of defects and working with the Development team to get into production.