This position serves as the primary point of leadership for the shift, monitoring the performance of Guest Relations Agents, ensuring assigned posts and patrols are covered, confirming that departmental and company procedures are followed, and responding to operational issues as they arise. You'll be the point person for your shift, supporting our Guest Relations Agents, making operational decisions, responding to emergencies, and making sure the details that keep the hotel safe, secure, and running well don't get missed.