NewVocational Rehabilitation Counselor U.S. Department of Veterans AffairsVocational Rehabilitation CounselorDC$61,722–$116,362 / yearYou will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Duties are divided between counseling duties and case management which include the following, but are not limited to: Performs initial rehabilitation evaluations, entitlement assessments, rehabilitation planning, problem-solving and adjustment counseling, case management, including the coordination of all rehabilitation services, case documentation, employment services, and, as necessary, the administration and interpretation of vocation testing.
Staff Assistant U.S. Department of Veterans AffairsStaff AssistantWashington, DC$62,893–$81,765 / yearSpecialized experience is described as performing the following duties in a work environment responsible for human services or general office administration: alpha-numeric filing, completing telephone outreach, responding to telephone and written inquiries; scheduling appointments; financial transaction to include account reconciliation and documentation of Federal procurement; accurate computer data entry, and appropriate customer and peer relationships/communication. Responding to telephone inquiries from claimants, their representatives, VR&E staff and other VA personnel and resolves issues which may include but not limited to the following: Status of counseling, case status in CWINRS, Chapter 31 awards, entitlement calculations, tuition, fees, books, supplies and subsistence inquiries.
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