Required Skills and AbilitiesDiversity & Inclusion AptitudeAbility to work well with a variety of different individualsLEAN Transformation experienceOperational and Analytical thinkingEffective communication, listening and facilitation skillsInsurance knowledge and strong business acumenStrong organizational skills with high level of attention to detailHigh Emotional Quotient and ProfessionalismEducation and Experience7+ years of experience as a Lean management leader with demonstrated success in leading end to end transformational changeExperience in the financial services or insurance industries and an understanding of operational management practices (preferred)Lean or similar certification, or experience implementing continuous improvement principles in service environments/organizations (e.g., Business Agility, Lean management techniques, Six Sigma certification, etc.)Proven track record developing and/or implementing Lean/continuous improvement initiativesDemonstrated ability to effectively interpret data and measure performanceAbility to handle changing priorities and use good judgment when working in challenging situationsSuperior oral and written communication skills, as well as attention to detail while developing and presenting to senior leaders of the companyDeep knowledge and demonstrated application of change management principles, practices, methodologies and toolsExceptional presentation, written and verbal communication skills with demonstrated ability to develop compelling messaging for diverse audiencesStrong ability to facilitate, teach & coach diverse set of audienceAble to work collaboratively in a team environment, and deliver effective consulting and coachingHigh degree of integrity and ability to handle confidential matters and sensitive situations with discretionDemonstrate proficiency in project and program managementDemonstrate proficiency in data mining and analysis. Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business or service unit experts).Develop and nurture strong partnerships to understand specific business issues and priorities to effectively integrate continuous improvement into their organization.