Responsibilities include participating in the recruitment, interview, selection, and onboarding of employees; providing training and development; planning, assigning, and overseeing work; evaluating performance; coaching and counseling employees; administering recognition and corrective actions as appropriate; responding to employee concerns and supporting issue resolution; and supporting employment actions such as promotion, transfer, demotion, or separation in accordance with established policies and legal requirements. This role assists the Branch Manager in leading branch staff, ensuring compliance with regulatory and operational requirements, resolving escalated member issues, and maintaining effective cash, security, and audit controls.