This role provides leadership to the Customer Experience team while ensuring that customer inquiries, escalations, order issues, project support, and customer communications are handled accurately, professionally, and efficiently through remote channels, including email, phone, customer portals, shared inboxes, ERP systems, and other business platforms. The Customer Experience Manager is responsible for leading and advancing the company's customer experience strategy, customer service operations, order support processes, customer communications, and cross-functional initiatives that directly impact service quality, customer satisfaction, operational execution, and business performance.