The environment spans IT Service Management and the automated contact center, HR Service Delivery (HRSD), Customer Service Management and Public Sector Digital Services, Strategic Portfolio Management (SPM), Hardware and Software Asset Management, Virtual Agent, and scoped business applications. Manage a single prioritized backlog spanning ITSM and the contact center, HRSD, CSM/Public Sector Digital Services, SPM, HAM/SAM, Virtual Agent, and six scoped business applications, exposing capacity and schedule trade-offs to product owners before decisions are made.