Essential Duties & Responsibilities: Job functions include: Set up and configuration of Windows workstations/servers Installing and restoring Building Management Systems Work with debugging software and analyzing the resulting logs Using provided tools to decipher error logs to determine root cause of problems, such as Wireshark Interface with Engineering and Quality Assurance departments Ability to be a liaise between Engineering to explain the problem and QA for resolution when needed Job responsibilities include: Troubleshooting and resolving complex system problems Understanding Control logic utilizing (DI, DO, AI, AO, Relays, NO, NC, Grnd, TX, RX) The ability to quickly learn new products Using reference manuals to learn and gain personal knowledge on the various products Thorough documentation of support case information and resolutions Capable of working with customers who have varying levels of product knowledge and experience Excellent phone and personal interaction skills: Ability to relate to the customer on their current issue and converse in a clear and calm demeanor What qualifications will make you successful? Bachelors degree in electrical engineering in computer science preferred Must have 10+ years of field experience Must have Tridium/Niagara Field Experience Must have Niagara N4/AX Certification HVAC/BMS Control background Niagara N4/AX Certification TAC IA - LON / BacNet TAC Vista - LON EcoStruxure Building Operation Information Technology, TCP/IP networks, servers, domains, firewalls, routing, windows, and mobile Operating systems.