Knowledge & Skills: Ability to quickly learn about products and services offered Effective and professional verbal and written communication skills Excellent customer service background and relationship management skills and negotiation skills Problem solving, de-escalating and resolving conflicts within a work setting Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives Ability to apply good judgement and strong work ethics and integrity on the job Ability to establish positive working relationships with internal and external customers and employees Attention to detail and accuracy, effective organizational and time management skills Strong knowledge of MS Office – Excel, Word, PowerPoint, and Outlook - Email/scheduling, creating, and updating spreadsheets - Working knowledge of Freshdesk software – preferred. Nature & Scope: Possesses a broad theoretical job knowledge typically obtained through advanced education Has no discretion to deviate from established procedures by performing structured work assignments Work is closely supervised Problems faced are not typically difficult or complex Explains facts, policies and practices related to job area.