Demonstrated ability to translate business requirements into technical solutions, including impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of integration components, and testing and QA. Experience integrating ServiceNow with external systems such as HCM, payroll, and identity platforms (e.g., Workday) using JDBC and various Web Services, such as JSON, XML, REST, SOAP, etc., is preferred.