The Director of Hospitality & Guest Experience is a hands-on leadership position responsible for strengthening our culture of hospitality, developing Team Members and leaders, improving the guest experience, and ensuring our restaurant consistently delivers the level of service our guests expect from Chick-fil-A. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.