p>Responsibilities: • Establish direct and consistent rapport with our field sales team to ensure consistent sales strategy is maintained throughout the project lifecycle • Provide exceptional customer service and communicate consistently with customers, and clients • Develop comprehensive understanding of project scope, including timelines, material availability, shop capabilities and project specific considerations • Ensure contract documents are in place and align with Forms+Surfaces Terms and Conditions • Obtain necessary confirming criteria (deposit payments, submittal approvals, field dimensions, etc.) • Consistently update information in our operating systems (Q or M2M), to assist with tracking sales order progress and to assist purchasing, accounting and production functions • Confirm accurate pricing and sales tax for every order • Manage the submittal process, ensuring samples and shop drawings are supplied timely to obtain approvals aligned with project schedules • Manage changes in scope, supplying input relative to feasibility, pricing and timing considerations • Keep field sales team informed of order progress, scope changes, customer issues, and potential delays • Restructure the sales order for release to align with phasing as needed • Release orders for production and schedule follow-up meetings as needed with engineering, production, field sales team, or customers as needed to discuss expediate requests, material constraints, etc. • Communicate known or anticipated schedule impacts related to manufacturing lead times • Confirm shipping and logistical aspects of orders • Supply closeout documents, warranty, installation instructions, etc.
