The right leader will bring the judgment and analytical discipline to segment accounts, improve collector effectiveness, and determine when full pursuit, a payment plan, settlement, escalation, legal or lien action, external placement, or write-off creates the best risk-adjusted financial outcome. Establish clear KPIs, dashboards, operating reviews, and accountability mechanisms across cash conversion, AR aging, estimate quality, supplement performance, claims management effectiveness, disputes, write-offs, bad debt, revenue leakage, and team productivity.