This position is the initial contact with our customers and plays a vital role in providing administrative supportPosition Overview: Answering incoming callsSchedule and coordinate all service calls as calls are receivedCreate dispatch ticket for all service callsDispatch techniciansMaintain the dispatch board / scheduleForecast workload for 2 - 3 days outContact customers with a "Parts Pending" status as parts are received for schedulingFollow up on all pending and recommended work with customers utilizing the pending work logMaintain the maintenance agreements, scheduling, database information, customer hard files and renewalsOrder parts for special ordersUpdate customer files as information is received from installation. Qualifications: 2 + years of experience in customer service, schedule coordinating, dispatching or project coordinating, or equivalent combination of education and experienceAdvanced customer service skillsMicrosoft Office Suite experienceAbility to cultivate and maintain strong relationships with clients and techniciansCRM database experienceStrong organizational skills and high attention to detailDispatching experience HVAC, plumbing, electrical, construction or similar industry experience desired, but not requiredCandidates will be required to pass a background check and drug test upon being given a conditional offer of employment.