OTHER

FEED

UNKNOWN

Position Summary:
The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.  

Key Responsibilities:
<ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="17" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction.  </li><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="17" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Ensures maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.  </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="17" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.  </li><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="17" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area.  </li><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="17" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service.  </li><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="17" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">Updates and informs Customer Care of any service delays in order to keep customers notified.  </li><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="17" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1">Prepares, updates and dispenses daily route schedules. Gathers and maintains route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations. </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: Arial, sans-serif;" data-leveltext="" data-font="Symbol" data-listid="17" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Reports driver performance issues or concerns to appropriate management for resolution.  </li><li style="margin: 0px 0px 0px 24px; padding: 0px; font-size: 10pt; font-family: 'Times New Roman', serif;" data-leveltext="" data-font="Symbol" data-listid="17" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values. </li></ul>

Education, Experience & Qualifications:
The successful candidate will have a high school diploma or GED, be legally eligible to work in the US, and have a demonstrated ability to work as part of a team in a collaborative environment. It is preferred that the candidate has some previous dispatch experience.  High attention to detail, excellent multi-tasking skills, excellent listening, communication and problem solving skills, the ability to work in a fast-paced environment and the ability to prioritize are required. 

Attributes:
Confident, team-oriented individual who is attentive to detail, and results-oriented with the ability to see the larger picture while focusing on providing excellent customer service.  

Benefits:
Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.

Casella Waste Systems, Inc.

Dispatcher

Communication Skills

Customer Satisfaction

Customer Support/Service

Delivery Driving

Detail Oriented

Documentation

Establish Priorities

High School Diploma

Multitasking

Order Picking/Packing

Performance Analysis

Problem Solving Skills

Productivity Management

Sales

Set Goals

Team Player

Transportation Routing

Truck Driver

[AW]-iCims

ADAPTED_NOW

SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all.

Job Summary Assigns and coordinates all non-emergency transport and call center requests. Job Duties + Schedules, coordinates and assigns all non-emergency transport requests. + Greets and refers all visitors and customers to appropriate areas. + Consults with shift supervisor regarding availability of staff, vehicles, etc. + Maintains communication with department personnel by telephone and two-way radio. + Responsible for the maintenance of the call log and check in of billing sheets. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details Education High School Diploma or Equivalent (GED)- (Required) Experience Certification(s) and License(s) OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.

For communities across the country, health doesn’t have to be a destination: It can be a daily opportunity. At Geisinger, we empower our communities to do well and be well by removing barriers to advanced healthcare in all the moments where health makes its home.

For more than 100 years, we’ve served our region while working to create a national model for improving health. Today, we’re focused on bringing them services that improve every facet of life to drive total health, inside and out.

Geisinger

Medical Transport Dispatcher

Billing

Call Centers

Consulting

Health Plan

Patient Care

People Management

Two Way Radio

Geisinger Health System

On behalf of our client, Creative Comfort Inc., we are seeking a highly organized and customer-focused HVAC Service Dispatcher to join their growing team in Hazleton, PA. The company specializes in residential and commercial HVAC installation, service, and repairs, and takes pride in delivering honest, high-quality workmanship and exceptional customer service.

At Harvis, Inc. we work to support business owners, their managers, and Human Resource "departments of one" by giving them a trusted HR Partner to whom they can delegate HR responsibilities.Join a Trusted Family-Owned Team!On behalf of our client, Creative Comfort Inc., we are seeking a highly organized and customer-focused HVAC Service Dispatcher to join their growing team in Hazleton, PA.Creative Comfort is a family-owned and operated HVAC company proudly serving residential and commercial customers throughout Northeastern Pennsylvania since 2005. If you thrive in a fast-paced environment, enjoy helping customers, and can keep technicians and schedules running smoothly, this could be the perfect opportunity for you.What You’ll Be Doing:<ul><li>Answer incoming customer calls and schedule service appointments</li><li>Dispatch HVAC technicians efficiently based on urgency, location, and skill set</li><li>Coordinate daily service schedules and communicate updates to technicians and customers</li><li>Monitor technician routes and job progress throughout the day</li><li>Maintain accurate customer records, service notes, and scheduling information</li><li>Provide exceptional customer service and professionally handle customer concerns</li><li>Assist with preparing work orders, invoices, and service documentation</li><li>Coordinate with management regarding scheduling priorities and workflow</li><li>Support the service department with administrative duties as needed</li></ul>About Creative Comfort:Creative Comfort Inc. is a trusted family-owned HVAC company serving Hazleton and surrounding areas throughout Northeastern Pennsylvania. The company specializes in residential and commercial HVAC installation, service, and repairs, and takes pride in delivering honest, high-quality workmanship and exceptional customer service.Ready to Join the Team?If you’re an organized, customer-focused professional looking for a long-term opportunity with a company that values teamwork, professionalism, and growth, we want to hear from you!DIRECT HIRE opportunity — not a temporary position. Harvis Inc. partners with Creative Comfort Inc. to help identify and hire long-term team members who fit and thrive. EOE. Keyword: HVAC Service Dispatcher Required Experience: What We’re Looking For:<ul><li>Prior dispatching, scheduling, customer service, or administrative experience preferred</li><li>HVAC, construction, plumbing, electrical, or service industry experience is a plus</li><li>Strong communication and multitasking skills</li><li>Ability to stay organized and work efficiently in a fast-paced environment</li><li>Strong computer and data entry skills</li><li>Professional phone etiquette and customer-focused attitude</li><li>Ability to problem-solve and adjust schedules quickly when needed</li><li>Reliable, dependable, and team-oriented</li></ul>Preferred Qualifications:<ul><li>Experience using scheduling or dispatch software</li><li>Knowledge of HVAC terminology and service operations</li><li>Ability to prioritize multiple tasks while maintaining accuracy</li></ul> Benefits: Why You’ll Love Working Here:<ul><li>Competitive pay based on experience</li><li>Stable, full-time DIRECT HIRE opportunity</li><li>Friendly, team-oriented work environment</li><li>Opportunity to grow with a reputable family-owned company</li><li>Work with a company known for honest, reliable service</li></ul> From: Harvis, Inc.

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Dispatcher Jobs in Nanticoke, PA

Dispatcher Casella Waste Systems, Inc.

Medical Transport Dispatcher Geisinger

HVAC Service Dispatcher Harvis, Inc.

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