OTHER

FEED

UNKNOWN

Handle inbound calls with warmth and efficiency, targeting a 3–5 minute average handle time without ever making customers feel rushed. We're looking for a radiant, detail-oriented professional who thrives in a fast-paced environment and takes genuine pride in world-class service.

Benefits: <ul><li>401(k)</li><li>401(k) matching</li><li>Bonus based on performance</li><li>Health insurance</li><li>Paid time off</li><li>Training & development</li></ul> About Your Role At One Hour Heating & Air Conditioning At One Hour Heating & Air Conditioning, we don't just fix HVAC systems — we deliver peace of mind. As a Call Taker / Dispatcher, you are the heartbeat of our operations and the first impression every customer experiences. We're looking for a radiant, detail-oriented professional who thrives in a fast-paced environment and takes genuine pride in world-class service. What you'll do <ul><li>Handle inbound calls with warmth and efficiency, targeting a 3–5 minute average handle time without ever making customers feel rushed</li><li>Maintain and optimize service technician schedules to ensure on-time arrivals and maximum field efficiency</li><li>Dispatch the right technician to every call using critical thinking, skill assessment, and prioritization</li><li>Act as the primary communication link between customers and technicians — including daily debriefs</li><li>Manage callbacks, follow-up calls, and preventive maintenance scheduling</li><li>Maintain accurate customer database records in ServiceTitan</li><li>Review completed service work orders for accuracy and flag discrepancies</li><li>Resolve customer concerns with empathy and professionalism, escalating when necessary</li><li>Participate in all company-sponsored training and development programs</li></ul>What you bring <ul><li>1–2 years dispatching or high-volume customer service (HVAC / home services a plus)</li><li>Exceptional verbal and written communication</li><li>Comfortable with ServiceTitan or similar scheduling software</li><li>Proficient in Microsoft Word & Excel</li><li>Strong geographical knowledge or GPS / map reading skills</li><li>GED or High School Diploma</li><li>Ability to pass background check & drug screen</li></ul>Benefits & perks <ul><li>Competitive pay</li><li>Full health coverage</li><li>Paid training</li><li>80 hours upfront PTO</li><li>401(k) match</li></ul>Who you are <ul><li>Naturally calm under pressure with a solutions-first mindset</li><li>Highly organized — you juggle multiple priorities without dropping the ball</li><li>Empathetic listener who makes every caller feel heard</li><li>Results-driven and team-focused</li><li>Committed to a customer-first, professional image</li><li>Willing to work extended hours or weekends when needed</li></ul>

REYES HVAC SOLUTIONS LLC

Service Dispatcher & Call Specialist

Background Investigation

Customer Experience

Customer Support/Service

Database Administration

Detail Oriented

Establish Priorities

GPS (Global Positioning System)

HVAC

Health Insurance

High School Diploma

Maintenance - HVAC

Maintenance Services

Microsoft Excel

Microsoft Word

Multitasking

Organizational Skills

Presentation/Verbal Skills

Preventative Maintenance

Time Management

Track Customer Issues

Training Program

Training/Teaching

ADAPTED_NOW

Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements. Responsibilities:Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.

<blockquote><div><div>Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.</div></div><div>Responsibilities:</div><ul><li>Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.</li><li>Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.</li><li>Communicates all relevant details of driving assignments to drivers to ensure proper execution.</li><li>Assist drivers with routing directions and directs them to perform special services when required.</li><li>Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.</li><li>Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.</li><li>Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.</li><li>Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.</li><li>Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.</li><li>Maintains high compliance to dispatch standard operating procedures.</li><li>Handles customer concerns and requests for information in an expeditious and professional manner.</li><li>Escalates unresolved issues to management as appropriate.</li><li>Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager</li><li>Other duties as assigned</li></ul> Company name is: Durham School Services</blockquote> Qualifications <blockquote dir="ltr" style="margin-right:0px"><ul><li>High school diploma or GED</li><li>Previous dispatch experience is preferred;</li><li>Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.</li><li>Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).</li><li>Ability to read and interpret documents and instructions from customers and other team members</li><li>Ability to perform work activities requiring cooperation and instruction</li><li>Ability to function in a fast-paced environment, under substantial pressure</li><li>Ability to work within the appropriate level of independence</li><li>Ability to problem solve</li><li>Ability to operate two-way and emergency radio systems</li><li>Ability to use office machines (fax, scanner, copier, zip drive, telephone system)</li><li>Ability to use Microsoft Office Program and computerized routing software.</li><li>Ability to work independently</li><li>Ability to read road and street maps</li><li>Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities</li><li>Bi-lingual abilities a plus</li></ul> Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.At Summit School Services our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.Summit School Services LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employerThe pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions. </blockquote>

Summit School Services is a school bus operator providing contracted student transportation throughout the United States, based in Warrenville, Illinois, and currently operating in 32 states. Founded in 1917 with three buses in the San Gabriel Valley, it became a subsidiary of National Express in 1999.

Summit School Services

Dispatcher

National Express

This role communicates with customers and field staff, resolves scheduling issues, monitors technician check-ins, and supports Customer Service Representatives (CSRs) with scheduling questions. Ensure technicians are arriving within scheduled arrival windows to proactively update customers on job status, including delays, early arrivals, or reschedules.

HOUR

Benefits: <ul><li>401(k) matching</li><li>Company parties</li><li>Competitive salary</li><li>Dental insurance</li><li>Health insurance</li><li>Opportunity for advancement</li><li>Paid time off</li><li>Training & development</li><li>Vision insurance</li></ul> Are you an experiences Dispatcher looking for a better opportunity? Adams, Inc. has been in the Elkhorn area since 1988.  We specialize in providing exceptional service by way of residential, commercial, and smart home electrical services, plumbing, HVAC, and home backup power systems. We are looking for a new Team Member who shares our same values of Integrity, People, Excellence, Attitude, and Partnership! We are looking for a Dispatcher to join our on-site team in Elkhorn, WI. As a Dispatcher, you will coordinate and manage daily technician schedules, including on-call assignments, ensuring efficient routing, timely arrivals, and prepared job materials. This role communicates with customers and field staff, resolves scheduling issues, monitors technician check-ins, and supports Customer Service Representatives (CSRs) with scheduling questions. The Dispatcher also oversees purchase orders, return visits, membership maintenances, and assists with overflow calls as needed.  Essential Duties and Responsibilities:  <ul><li>Schedule and dispatch service technicians to customer locations based on priority, location, and technician availability.</li><li>Route technicians efficiently to minimize travel time and maximize productivity.</li><li>Adjust schedules in ServiceTitan for time-off requests, changes, on-call or urgent needs.</li><li>Ensure technicians are arriving within scheduled arrival windows to proactively update customers on job status, including delays, early arrivals, or reschedules.</li><li>Communicate with technicians throughout the day to provide updates, job details, and resolve issues.</li><li>Ensure required job materials are prepared and available prior to scheduling; create and monitor purchase orders as needed.</li><li>Schedule return visits promptly and pre-schedule maintenance visits for membership customers.</li><li>Manage and maintain the on-call schedule for technicians.</li><li>Review completed jobs for accuracy, ensuring job details and customer notes are properly documented in ServiceTitan.</li><li>Answer CSR questions regarding scheduling conflicts, afterhours options, and other scheduling-related issues.</li><li>Assist with overflow calls from the CSR queue when necessary.</li><li>Other duties as assigned and relevant to the Service Support Team, which may include project support.</li></ul>Expectations:  <ul><li>Update ServiceTitan a week out minimum.</li><li>Monitor daily schedules and technician availability.</li><li>Ensure technicians are routed efficiently and arriving within their scheduled windows; follow up if a technician is running late or cannot make it.</li><li>Manage service and sales scheduling to maintain workflow efficiency.</li><li>Track and monitor purchase orders and materials to ensure jobs are ready.</li><li>Schedule return visits and pre-schedule maintenance appointments for membership customers.</li><li>Manage and maintain the on-call schedule for technicians.</li><li>Answer CSR questions regarding scheduling conflicts, afterhours options, and other scheduling-related issues.</li><li>Alert Lead or Supervisor when:<ul><li>The schedule is not complete in ServiceTitan for the next full week.</li></ul></li></ul>Minimum Education and Certification Requirements:  <ul><li>High school diploma or equivalent. </li></ul>Minimum Experience Requirements:  <ul><li>Previous experience in a dispatching or scheduling role, preferably within HVAC, plumbing, electrical, or related industries.</li><li>Strong organizational and multitasking abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency with dispatching software (ServiceTitan preferred) and Microsoft Office Suite.</li><li>Ability to work effectively under pressure in a fast-paced environment.</li><li>A positive, team-oriented attitude with a commitment to exceptional customer service.</li></ul>Computer Skills:  PC proficiency is required, with experience in Microsoft Office applications including Word, Excel and Outlook  Schedule:  This is an on-site position at our location in Elkhorn, WI. This is not a hybrid or remote role. The schedule for this role is primarily Monday – Friday, day-time hours. Later hours and weekends may be required depending on our workload and the needs/schedules of our customers/clients. Adams is proud to offer a competitive pay range of $18.00 - $22.00 per hour based on recent, relevant experience. Additionally, we offer a full benefits package that includes health, dental, vision, and life insurance as well as an employer-match 401K, Paid Time Off, and Paid Holidays. Adams, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Dispatcher Jobs in Rockford, IL

Resume Resources

Get noticed by top employers!

Dispatcher Jobs in Rockford, IL

Service Dispatcher & Call Specialist REYES HVAC SOLUTIONS LLC

Dispatcher Summit School Services

Dispatcher Adams, Inc.

Resume Resources