The normal duties of this position include but are not limited to: Working 12-hour shifts, covering 24-hours a day 7 days a week, including holidays and weekends; communicating with police and fire units by radio; answering both emergency (911) and non-emergency telephones; provide Emergency Medical & Fire instructions over the phone for emergency situations; input data into computer regarding stolen property, vehicles, and guns; enter missing and wanted persons in state, local and national computer systems; other related duties as required. This is a fast-paced team environment that requires the following qualifications: Graduation from high school or equivalent; ability to work with advanced computer-aided dispatching technology; capacity to act quickly, calmly and correctly in emergency situations; must be able to use tact and diplomacy in stressful situations; availability to work all shifts, including nights, weekends and holidays; strong listening, memory and multitasking skills; accurate typing skills; solid customer service skills.