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Primary Job Function: Serve as the central point of coordination for daily service operations by managing and optimizing the schedule, dispatching technicians in real time, and ensuring clear communication between customers and the field team. As our Dispatcher / CSR, you'll be responsible for coordinating the daily schedule, communicating with customers, and supporting our technicians to keep operations running smoothly from the first call to the final service.

HOUR

Service Dispatcher$22.00 - $28.00/hour | Winchester, VACool Techs Heating & Air is a family-owned HVAC company serving the Shenandoah Valley since 2014. We've built our reputation on dependable service, honest communication, and doing the job right.As our Dispatcher / CSR, you'll be responsible for coordinating the daily schedule, communicating with customers, and supporting our technicians to keep operations running smoothly from the first call to the final service.This is a fast-paced, high-impact role that directly affects customer experience and daily operations.Benefits<ul><li style="line-height:normal">Medical Insurance (50% employer-paid) + Dental & Vision</li><li style="line-height:normal">Simple IRA with 3% company match</li><li style="line-height:normal">Paid Time Off + Paid Holidays</li></ul>100% Company-Paid Coverage:<ul><li style="line-height:normal">Long-Term Disability</li><li style="line-height:normal">Life/AD&D Insurance ($50K)</li><li style="line-height:normal">Accident & Critical Illness</li></ul>Primary Job Function: Serve as the central point of coordination for daily service operations by managing and optimizing the schedule, dispatching technicians in real time, and ensuring clear communication between customers and the field team.This role includes:<ul><li style="line-height:normal">Managing and adjusting the daily service schedule to maintain a full, balanced board</li><li style="line-height:normal">Dispatching technicians and monitoring call progress throughout the day</li><li style="line-height:normal">Prioritizing calls and making real-time scheduling decisions</li><li style="line-height:normal">Answering inbound calls and converting them into booked appointments</li><li style="line-height:normal">Making outbound calls (maintenance due, unscheduled customers, follow-ups)</li><li style="line-height:normal">Confirming appointments and keeping customers informed of arrival times</li><li style="line-height:normal">Handling reschedules, return visits, and customer concerns professionally</li><li style="line-height:normal">Ordering parts, tracking availability, and coordinating return visits</li><li style="line-height:normal">Maintaining accurate customer records, job notes, and scheduling details</li><li style="line-height:normal">Supporting invoicing, timecards, and coordination with accounting</li><li style="line-height:normal">Communicating clearly with technicians, management, and customers</li></ul> This role requires someone who stays organized, proactive, and in control of a fast-moving schedule throughout the day.Work Hours: Monday - Friday, 8:00 AM to 4:30 PM (Some overtime as needed) Required Qualifications<ul><li style="line-height:normal">2+ years administrative or office experience</li><li style="line-height:normal">Dispatching experience preferred</li><li style="line-height:normal">High School diploma or equivalent (minimum)</li><li style="line-height:normal">HVAC or related industry experience a plus</li><li style="line-height:normal">Strong written and verbal communication skills</li><li style="line-height:normal">Comfortable managing high call volume in a fast-paced environment</li><li style="line-height:normal">Proficient in Microsoft Office (Word, Excel, Outlook)</li><li style="line-height:normal">Knowledge of dispatching software preferred (ServiceTitan experience is a strong plus)</li><li style="line-height:normal">Strong prioritization and organizational skills</li><li style="line-height:normal">High attention to detail with the ability to follow through</li><li style="line-height:normal">Geographical knowledge of the service area is a plus</li></ul> Candidates will be required to pass a background check and drug screening upon being given a conditional offer of employment

Cool Techs Heating and Air

Service Dispatcher

Accidental Death and Dismemberment (AD&D)

Accounting

Administrative Skills

Background Investigation

Billing

Call Monitoring

Call Volume

Communication Skills

Customer Experience

Detail Oriented

Establish Priorities

Follow Through

HVAC

Health Insurance

High School Diploma

Insurance

Maintenance - HVAC

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Word

Operations

Organizational Skills

Presentation/Verbal Skills

Telephone Skills

Track Customer Issues

Writing Skills

Talent Acquisition

Pay Range$16—$18 USDBy submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check. *This posting provides details on potential commissioned compensation ranges and possibilities.

Now Hiring: Experienced Dispatcher – Join Our Fast-Paced, Customer-Focused Team!Are you a skilled communicator and natural multitasker with a knack for staying organized under pressure? We're seeking a dynamic, experienced Dispatcher to coordinate and manage daily schedules for technicians, customers, and trade managers across multiple departments. If you thrive in a fast-paced environment and love being at the center of a high-energy team, this is the opportunity for you!Location: Inwood Office<hr/><h3>What You'll Do:</h3><ul><li>Efficiently assign and route maintenance and repair calls based on technician location, availability, and skillset.</li><li>Manage and update schedules in real-time while maintaining ongoing communication with technicians, customers, and management.</li><li>Review daily calls to ensure accuracy in skill level, parts, special instructions, and payment methods.</li><li>Optimize technician routes to reduce travel time, cut costs, and prevent call backs.</li><li>Serve as a key point of contact—explaining services, answering scheduling questions, and helping customers understand home warranty policies.</li><li>Document customer interactions and ensure timely follow-ups by the appropriate team members.</li><li>Handle incoming calls and direct them to the correct personnel with professionalism and efficiency.</li><li>Be prepared to work extended hours as needed and maintain high levels of customer satisfaction.</li><li>Take on additional tasks as assigned to support team success.</li></ul><hr/><h3>What You Bring to the Table:</h3><ul><li>High School Diploma or equivalent required.</li><li>2+ years of dispatching and/or customer service experience preferred.</li><li>Experience with home services or ServiceTitan is a big plus!</li><li>Strong multitasking skills and ability to adapt in a fast-paced, ever-changing environment.</li><li>Excellent communication skills—both written and verbal.</li><li>A proactive problem-solver who stays calm under pressure.</li><li>Collaborative, team-oriented mindset with the ability to work across departments.</li><li>Solid understanding of contracts, warranties, and internal policies.</li><li>Strong computer proficiency and ability to learn new systems quickly.</li></ul><div>What we have to offer you! <ul><li>Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching</li><li>Employee Discount</li><li>Employee Referral</li><li>You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success</li><li>Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles</li></ul></div>Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Door Serv Pro may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.#GuildSP<div class="content-pay-transparency"><div class="title" style="font-weight:600;padding-top:8px">Pay Range</div><div class="pay-range">$16—$18 USD</div></div><div class="content-conclusion">By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.</div>

Guild Garage Group

Dispatcher

GreenHouseAPI

Now Hiring: Experienced Dispatcher – Join Our Fast-Paced, Customer-Focused Team!Are you a skilled communicator and natural multitasker with a knack for staying organized under pressure? We're seeking a dynamic, experienced Dispatcher to coordinate and manage daily schedules for technicians, customers, and trade managers across multiple departments. If you thrive in a fast-paced environment and love being at the center of a high-energy team, this is the opportunity for you!Location: Inwood Office<hr/><h3>What You'll Do:</h3><ul><li>Efficiently assign and route maintenance and repair calls based on technician location, availability, and skillset.</li><li>Manage and update schedules in real-time while maintaining ongoing communication with technicians, customers, and management.</li><li>Review daily calls to ensure accuracy in skill level, parts, special instructions, and payment methods.</li><li>Optimize technician routes to reduce travel time, cut costs, and prevent call backs.</li><li>Serve as a key point of contact—explaining services, answering scheduling questions, and helping customers understand home warranty policies.</li><li>Document customer interactions and ensure timely follow-ups by the appropriate team members.</li><li>Handle incoming calls and direct them to the correct personnel with professionalism and efficiency.</li><li>Be prepared to work extended hours as needed and maintain high levels of customer satisfaction.</li><li>Take on additional tasks as assigned to support team success.</li></ul><hr/><h3>What You Bring to the Table:</h3><ul><li>High School Diploma or equivalent required.</li><li>2+ years of dispatching and/or customer service experience preferred.</li><li>Experience with home services or ServiceTitan is a big plus!</li><li>Strong multitasking skills and ability to adapt in a fast-paced, ever-changing environment.</li><li>Excellent communication skills—both written and verbal.</li><li>A proactive problem-solver who stays calm under pressure.</li><li>Collaborative, team-oriented mindset with the ability to work across departments.</li><li>Solid understanding of contracts, warranties, and internal policies.</li><li>Strong computer proficiency and ability to learn new systems quickly.</li></ul> <div>What we have to offer you! <ul><li>Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching</li><li>Employee Discount</li><li>Employee Referral</li><li>You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success</li><li>Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles</li></ul></div>Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Door Serv Pro may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.<div class="content-pay-transparency"><div class="title" style="font-weight:600;padding-top:8px">Pay Range</div><div class="pay-range">$16—$18 USD</div></div><div class="content-conclusion">By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.</div>

Door Serv Pro

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