UNKNOWN

FEED

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution. Ultimately, qualified candidates, will be responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day.

HOUR

SHIFT: Your new hire training will take place Monday-Friday, 8:00am-5pm EST, mandatory attendance is required. Once you have completed new hire training, you will take part in a shift bid to determine your schedule.Shift bid schedule is based on business need. Must be open & flexible to work any hours 8am EST to 9:00pm EST & will also involve Saturday hours.What Customer Service Operations contributes to Cardinal HealthCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.Job SummaryResponsible for answering inbound calls from customers to place orders or reorders of medical supplies. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center.The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.ResponsibilitiesThe Customer Care Representative operates as a "Universal Agent", who is able to meet the needs of our customers throughout the entire order placement lifecycle. Ultimately, qualified candidates, will be responsible for providing customer assistance, including, but not limited to, order placement, product information, order status, order discrepancies, and customer complaints for approximately ~60-80 incoming calls per day.<ul><li>Answer incoming phone calls from customers, caregivers, and applicable referral sources regarding various medical supplies while having sincere interest in the speaker</li><li>Ability to handle high call volumes consistently throughout the workday that range in complexity and sensitivity while maintaining composure with customers</li><li>Process orders for new and existing customers, collecting necessary information for insurance billing; collect payment as needed</li><li>Operate company provided hardware and navigate multiple computer programs throughout the day to address customer's concerns</li><li>Consults with Supervisor or Team Lead on complex and unusual problems</li><li>Adhere to business processes to ensure all work is being done compliantly and in accordance with regulatory standards</li><li>Navigate multiple systems and consult with internal resources to provide order status updates to achieve first time call resolution</li><li>Interpret the meaning of insurance terminology, plans and documentation and explain what it means in an easy-to-understand way</li><li>Explain our products and offerings to our customers to ensure compatible with customer conditions</li><li>Identify and communicate appropriate next steps and expectations to customers based upon system messaging, insurance requirements, and order placement process</li><li>Maintain a positive, empathetic, and professional attitude toward customers and co-workers at all times</li></ul>Qualifications<ul><li>High school diploma, GED or equivalent, or equivalent work experience, preferred</li><li>2-4 years' experience in high volume call center preferred where communication and active listening skills have been utilized</li><li>Previous experience working in a remote/work from home setting is preferred</li><li>Prior experience working with Microsoft Office is preferred</li><li>Prior experience working with order placement systems and tools preferred</li><li>Customer service experience in prior healthcare industry preferred</li><li>Root cause analysis experience preferred</li><li>Familiarity with call-center phone systems preferred</li><li>Excellent Phone Skills with a focus on quality</li><li>Previous experience being able to achieve daily call center metrics including but not limited to average handle time, adherence, average speed to answer, QA</li></ul>What is expected of you and others at this level<ul><li>Applies acquired job skills and company policies and procedures to complete standard tasks</li><li>Works on routine assignments that require basic problem resolution</li><li>Refers to policies and past practices for guidance</li><li>Receives general direction on standard work; receives detailed instruction on new assignments</li><li>Consults with supervisor or senior peers on complex and unusual problems</li></ul>REMOTE DETAILS: You will work from home, full-time.As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.Internet requirements include the following:Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.<ul><li>If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity.</li></ul>Download speed of (25Mbps - Minimum) but (50Mbps - Recommended) if nobody else at home streaming.Upload speed of (10Mbps - Recommended)Ping Rate Maximum of 30ms (milliseconds)Hardwired to the routerSurge protector with Network Line Protection for CAH issued equipmentWHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare's most complicated challenges - now, and in the future.Anticipated hourly range: $15.75/hr. - $18.50/hr.Bonus eligible: NOBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.<ul><li>Medical, dental and vision coverage</li><li>Paid time off plan</li><li>Health savings account (HSA)</li><li>401k savings plan</li><li>Access to wages before pay day with myFlexPay</li><li>Flexible spending accounts (FSAs)</li><li>Short- and long-term disability coverage</li><li>Work-Life resources</li><li>Paid parental leave</li><li>Healthy lifestyle programs</li></ul>Application window anticipated to close: 5/17/2026 *if interested in opportunity, please submit application as soon as possible.The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an EqualOpportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click here (

Cardinal Health

Representative II, Customer Care Order Placement

Billing

Biotech and Pharmaceutical

Broadband

Business Processes

Calendar Management

Call Centers

Call Volume

Change Requests/Orders

Childcare

Clinical Laboratory

Communication Skills

Consulting

Contract Management

Corporate Policies

Customer Service Operations

Customer Support/Service

Customer/Client Research

Demand Forecasting/Planning

Develop and Maintain Customers

Distribution Services

Documentation Plan

Healthcare

Insurance

Internet Service Providers

Inventory Planning

Medical Billing

Medical Products

Messaging Technology

Metrics

Microsoft Office

Operations Processes

Order Processing

Outsourcing

Problem Solving Skills

Product Positioning

Quality Assurance

Regulations

Reimbursement

Systems Administration/Management

Team Lead/Manager

Telephone Skills

Work From Home

Hire Recruits

FULL_TIME

OTHER

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. -Substantial expertise in litigation management, including exposure to matters such as the False Claims Act, bid protests, shareholder or derivative actions, and complex commercial disputes.

Essential Duties and Responsibilities:Litigation Strategy & Management- Lead the management of a portfolio of significant commercial, regulatory, employment, and class action litigation involving the Company, including affirmative matters brought on the Company's behalf.- Provide strategic direction on alternative dispute resolution proceedings, including arbitration and mediation.- Deliver practical, business-oriented pre-litigation counseling to proactively position disputes for favorable outcomes.- Develop and execute litigation strategies, including fact investigations, legal research, and oversight of pleadings, motions, and discovery.- Partner closely with outside counsel on major matters, including deposition preparation, trial strategy, and oral arguments where appropriate.- Interview and prepare witnesses, including senior executives, as needed.Outside Counsel & Budget Oversight- Select, retain, and manage outside counsel to ensure high-quality representation, cost discipline, and alignment with Company objectives.- Establish and oversee litigation budgets, forecasting, and spend controls.- Negotiate and manage fee arrangements, including alternative fee structures where appropriate.Investigations & Regulatory Matters- Assist in representing the Company in internal and external investigations, including those initiated by regulators.- Coordinate closely with Compliance, Government Relations, Human Resources, and other internal stakeholders to ensure consistency of legal positions and risk management strategies.Risk Mitigation & Advisory- Proactively identify litigation and regulatory risks across the Company's businesses, informed by evolving legal, regulatory, and enforcement trends.- Partner with business leaders to develop pragmatic solutions that reduce future litigation exposure.- Incorporate lessons learned from prior matters into preventative legal guidance and operational improvements.Reporting & Governance- Provide regular updates to the Chief Legal Officer on the status, strategy, and risk profile of significant matters.- Prepare materials and presentations for senior management and, as requested, the Board of Directors or Audit Committee related to litigation exposure, reserves, and emerging risk trends.- Assist in the assessment and establishment of litigation reserves in coordination with Finance.Team Leadership & Culture- Help build and maintain a high-performing litigation function by supporting talent development, knowledge sharing, and best-practice processes.- Promote a culture of integrity, accountability, inclusion, and collaboration consistent with the Company's values.- Support operational excellence through metrics, reporting, and continuous improvement of litigation and investigation processes.Minimum Requirements - Juris Doctor (JD) from an ABA-accredited law school.- Active license to practice law in at least one U.S. state.-10+ years of progressively responsible litigation experience, including experience in complex, highly regulated environments; government services or similar industries preferred.-Substantial expertise in litigation management, including exposure to matters such as the False Claims Act, bid protests, shareholder or derivative actions, and complex commercial disputes.- Demonstrated ability to partner effectively with senior business leaders and operate with sound judgment in high-stakes matters.- Willingness to be based at or regularly travel to one of the Company's key locations.- In-house litigation experience preferred, including managing outside counsel and legal budgets.- Experience with civil litigation, government investigations, regulatory enforcement, and class actions.EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 216,155.00 Maximum Salary $ 292,445.00 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=8c30a1c7b88896c483395869214a8b54&view" width="1"/>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Maximus

VP - Associate General Counsel, Litigation (Remote)

Accredited Business Accountants (ABA)

Attorney

Best Practices

Budget Management

Budgeting

Compensation Management

Continuous Improvement

Employment Law

Finance

Forecasting

Government

Government Regulations

Government Relations

Human Resources

Legal

Legal Investigation

Legal Research

Litigation

Maintain Compliance

Management Strategy

Negotiation Skills

Operational Improvement

Operational Support

Presentation/Verbal Skills

Risk

Risk Management

Strategic Planning

Talent Management

Trend Analysis

Value Analysis

Willing to Travel

equestftpin

The Collections Specialist will take ownership of their assigned portfolio and drive process improvements to lower and maintain receivables at an acceptable level. This role will work closely with external and internal customers to meet department and overall business goals.

Full job description Description: Our Collections Specialists are key to the overall success of Hills Machinery. This role will work closely with external and internal customers to meet department and overall business goals. The Collections Specialist will take ownership of their assigned portfolio and drive process improvements to lower and maintain receivables at an acceptable level. Responsibilities<ul><li>Take ownership of assigned portfolio to reduce outstanding receivables</li><li>Communicates with customers for payment via phone, email, etc</li><li>Provide service support to internal customers including sales, rental, parts, service</li><li>Review credit for new customers and assign appropriate credit limits, as needed</li><li>Monitor credit on an ongoing basis to assure continued credit worthiness</li><li>Develop relationships with assigned accounts to ensure timely collection of receivables</li><li>Provide research and dispute resolution and resolve customer complaints</li><li>Ensure compliance with applicable policies and procedures</li><li>Complete special assignments as requested by external and internal customers requiring judgment in resolving issues or in making recommendations</li><li>Process credit cards and handle pre-authorizations for customers</li><li>Set up new customers and update existing customer files as needed</li><li>Other Credit and Collection duties as assigned by manager</li></ul>Requirements:<ul><li>Collections experience required</li><li>High School diploma required</li><li>Must have strong interpersonal and communication skills</li><li>Goal oriented, self-motivated, ability to work in a fast-paced environment</li><li>Ability to achieve goals and drive initiatives with minimal supervision</li><li>Ability to learn multiple computer systems and multi-task</li><li>Intermediate Microsoft Excel and Word skills</li><li>Position will have some clean-up work and back-log, so this person must have patience and be a team player</li><li>Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company</li></ul>  <img alt="" height="1" src="https://jbgr.la/t/v/H4sIAAAAAAAA_6tWyspP8kxRslIytjAwMVHSUUrKTyxKAYsYAXklmbmpxSWJuQVKVnmlOTm1et5eIT7u6WVRmRFR3kV5fuFVSem-oZGOxUHmFQFG7rmJgZFVYe5OVcUmFRYAMJAFyFwAAAA=" width="1"/>

Dispute Resolution Jobs in West Columbia, SC

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Dispute Resolution Jobs in West Columbia, SC

Representative II, Customer Care Order Placement Cardinal Health

VP - Associate General Counsel, Litigation (Remote) Maximus

Credit & Collections Specialist Hills Machinery - RJV Equipment

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