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Telephone skills essential, clear enunciation as well as a pleasant, helpful telephone voice is required in order to provide necessary service to patients/clients and communicate messages accurately to a variety of. • Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups.

Employment Type: Full time Shift: Evening Shift Description: Accountability Objectives: Responsible for carrying out the daily activities of the Laboratory Office, including effective telephone communications, reception of laboratory specimens, patient registration into the hospital information system and test ordering. Also, responsible for courier duties for the procurement of patient samples and delivery of patient results and laboratory supplies to designated off-site locations. When assigned to phlebotomy duties, is responsible for specimen collection and/or processing in a variety of environments. Position Qualifications: Minimum Education, Licensure / Certification and Experience Required. Education • High School diploma or equivalent. Completion of medical assistance / phlebotomy program or the completion of a minimum two year college degree in biological science or health related field, or one year documented/verified laboratory experience. Licensure / Certification • Valid State of Michigan Driver's License required. • Current Heart Saver (HS) certification. Special Skill / Aptitudes • Excellent customer service orientation skills necessary in order to deal effectively with various levels of hospital personnel, outside customers and community groups. Knowledge of medical terminology and medical laboratory orders required. Must successfully pass SJMO Medical Terminology Test with 85% score. Familiarity with PC applications preferred. Demonstrated ability to type corrected 35 wpm. Telephone skills essential, clear enunciation as well as a pleasant, helpful telephone voice is required in order to provide necessary service to patients/clients and communicate messages accurately to a variety of personnel. Experience Phlebotomy experience preferred. One year working experience in medical laboratory preferred in order to gain a comprehensive understanding of laboratory operations. III Duties / Responsibilities: May perform the following laboratory computer functions: - Admission and discharge of all patients in the system. - Generation and distribution of patient and lab management reports. - Answering requests for results through the Laboratory Information System. - Logging-in the specimens into computer “received in Lab”. - Entry of lab test requests into the computer, generation of specimen labels. - Distribution of specimens to appropriate laboratory area in a timely manner and with established prioritization procedures. - Verify report completeness of all reports as necessary. - Verify accuracy of order entry of all requests. - Performs miscellaneous computer duties as assigned - Generates hard copy reports as requested by private referral clients and non-hospital based satellite laboratories. - Registers patients into hospital information system. - Prepares test requisition forms and specimens for clients/patients as requested. Follows up on all service requests, i.e. technical questions, etc., with appropriate personnel or reference guides. Prepares supplies, reports, and test requisition forms for clients/patients 3 as requested. Transport of patient samples, hard copy results, and supplies for off site SJMO clients using pool vehicle. Completes daily job stream assignments and follows Job Instruction Sheets. As needed, instructs office personnel in technical and clerical functions with regard to specimen collection and processing. Attends or participates in on-going training programs (seminars, in-service, audio, video presentation, etc.) for continuous improvement. As needed, collects blood samples using appropriate phlebotomy standards. To perform this job successfully, an individual must be able to perform the competencies/essential functions satisfactorily with or without reasonable accommodation. Disclaimer: The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. Demonstrates and actively promotes an understanding and commitment to the mission of St. Joseph Mercy Oakland through performing behaviors consistent with the Trinity Health Values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations, the Trinity Health Organizational Integrity Program, including the Standards of Conduct, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts one's self in a manner consistent with customer service expectations. In accordance with unit or departmental practice, determines that appropriate charges have been entered for the correct patient, encounter, date/time of service, with any required modifiers. Make corrections as needed per charge capture policy/practice. In accordance with unit or departmental practice, actively participates in on-going education and communication regarding revenue management. In accordance with unit or departmental practice, assists with tracking and monitoring of equipment assigned to the unit. Requests services for maintaining equipment as needed. In accordance with unit or departmental practice, proficient with the electronic health records for documentation, assessment, and care management, performing these activities concurrently with provision of care throughout the shift. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

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As a member of the Masco team, you will be joining a company that is a global leader in the design, manufacture and distribution of innovative, branded home improvement and building products. Our culture, which is strengthened by our commitment to diversity and inclusion, will challenge you to reach your full potential within a collaborative, forward-thinking environment. And, our many business units, expansive product lines and well-known leading brands offer you a variety of opportunities to pursue your career goals. We invite you to search our many career opportunities and learn more about Masco Corporation, an Equal Opportunity Employer.

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