Conduct omni-channel sales discussions for IFPs (individual family plans) and enroll eligible prospects using the prospects communication channel of choice • Follow-up on leads by calling prospects and scheduling tele sales appointments • Follow-up with existing members to ensure their understanding and satisfaction with coverage • Understand all elements of product portfolio and associated eligibility guidelines for various election periods • Maintain solid working knowledge of competitor products in the market and how to sell against each • Learn and deeply understand the products and services offered through Bright Health Plan, including available products, networks, competitors, historic performance, past and upcoming changes to the market, market nuances (cultural and ethnic make-up, neighborhoods, care partners and providers), prior and future disruptions, key agencies and producers, market share, etc. In this role you will connect with prospects through various communication channels, including but not limited to inbound and outbound phone calls, web chat, text and email to deliver consumer specific details explaining the features and benefits of the products and enroll new members into a product that best fits their needs.