Sr. Service Desk Technician I (6686) MetroStar SystemsSr. Service Desk Technician I (6686)Washington, DC$67,000–$74,000 / hourThis role focuses on overseeing advanced hardware and software troubleshooting, with specialized expertise required for diagnosing and resolving complex issues on NMCI and Nautilus assets and networks including troubleshooting VLANs and Port activations. Oversee the online scheduling, system configuration, and live troubleshooting for audio-visual conference rooms, while continuously monitoring inventories for non-NMCI hardware and over 1,500 wireless assets.
Incumbent Capture (NIH Service Desk) GD Information TechnologyIncumbent Capture (NIH Service Desk)Bethesda, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Tier II Asset Technician KeenLogicTier II Asset TechnicianAlexandria, VAFull timeKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. Technical Support: Provide technical support for NSF-owned IT hardware assets, including workstations and mobile devices.
Asset Technician KeenLogicAsset TechnicianAlexandria, VAFull timeKeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst and Asset Technician with the ability to work in a challenging, consultative, and collaborative team environment in Alexandria, VA. Technical Support: Provide technical support for NSF-owned IT hardware assets, including workstations and mobile devices.
TOC Engineer General Dynamics Information TechnologyTOC EngineerBethesda, MarylandAuthor reports, participate in incident review meetings, facilitate active problem management activities, routinely follow up on long-term problems, prepare data for status/findings presentations, prepare flowcharts and draft process documents for team activities. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Help Desk Technician II - Contingent AretumHelp Desk Technician II - ContingentArlington, VAOperating from both the IT Contact Center and the Technology Assistance Center (TAC), this role focuses on resolving complex issues, assisting Tier 1 staff, and ensuring efficient resolution of end-user IT challenges. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency’s background investigation requirements.
Systems Analyst II Datalab USASystems Analyst IIGermantown, MDThe final annual salary offered to the selected candidate will vary based on factors such as qualifications, skill level, competencies, the scope and responsibilities of the role We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Exposure to AI-enabled tools or platforms, such as: Microsoft Copilot or other M365 AI features AI-assisted support tools, chatbots, or automation Using AI to improve incident resolution, documentation, or operational efficiency.
L1 & L2 Manager Acuity INCL1 & L2 ManagerUNAVAILABLE, DCFinal compensation will be determined based on factors including, but not limited to, the candidate's qualifications, experience, education, certifications, skills, geographic location, contract requirements, applicable labor categories, and, where applicable, contract award and funding. Architecture/Management: Microsoft 365 Certified: Modern Desktop Administrator Associate or HDI Support Center Manager.
Service Desk Manager ICF International, IncService Desk ManagerWashington, DC$89,261–$151,744 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Reporting to the Program Manager, this role owns the full operational lifecycle of a single-tier service desk, with direct accountability for customer satisfaction, Tier Zero deflection performance, knowledge management, and continuous improvement.
NewSenior Manager, Service Desk EverfoxSenior Manager, Service DeskHerndon, Virginia$163,900–$198,300 / yearThe manager leads a team responsible for incident, request, problem, and knowledge management, while partnering closely with Infrastructure, Networking, Security, Applications, and business stakeholders to deliver high‑performing IT services that meet organizational and regulatory requirements. Strong understanding of ITIL practices including Incident, Problem, Change, Request, Knowledge, and Service Level Management.• Experience leading major incidents, root‑cause analysis, and improvement initiatives.•
Help Desk Technician - Tier 3 Solvere One/HouseCallHelp Desk Technician - Tier 3Dulles, VAFull timeSolvere One has established a top-level Managed Service Provider (MSP) brand focused on network security and proactive management solutions, serving as a chosen IT services and consulting provider. This role requires deep expertise across cloud platforms, hybrid environments, and networking, along with strong communication skills and the ability to resolve complex technical problems that may not have a clear, documented solution.
Service Desk Manager CenturiaService Desk ManagerAlexandria, VAProvides administrative and technical direction to personnel; has the corporate authority to recruit, hire, terminate personnel and commit corporate resources - Coordinates approved task order -Establishes improved procedures and controls, where necessary, to ensure that all services meet schedule and/or production -Provides the customer representatives the status and activities of personnel covered under contract -Responds to administrative or technical requests from the customer representative - Applies continuous evaluation and control measures; works without supervision. Job Title: Service Desk Manager Location: Alexandria, Virginia Company/ Program Description: Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002.
Telecommunications Administrator Red Coats, Inc.Telecommunications AdministratorBethesda, MarylandFull timeThe Telecom Administrator is responsible for managing and supporting the organization’s telecommunications systems, with an emphasis on mobility solutions, device setup, and user support. This role involves administering mobile device accounts, ensuring proper configurations, troubleshooting telecom issues, and maintaining related documentation.
0.0 Performance Food Group0.0Westlake, VAThis role monitors service levels, coordinates escalations, supports incident response, and provides day-to-day guidance, coaching, and support to Service Desk associates. The Lead, IT Service Desk oversees daily service desk operations to ensure timely, effective technical support and consistent customer experience.
Helpdesk Specialist Master AHU TechnologiesHelpdesk Specialist MasterWashington, District of Columbia$32–$37 / hourThis role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. Employment type: Contract w2/1099/C2C Complete Description: The Help Desk Technician provides first‑line technical support to client employees, ensuring timely resolution of IT issues and exceptional customer service.
EUS NEO Technician CACIEUS NEO TechnicianWashington, District of ColumbiaPay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. EUS technicians support, test and troubleshoot a variety of technologies (desktops, laptops, tablets, video teleconferencing units, print devices, software, etc.) adhering to service level agreements.
NewSenior End User Technician CACISenior End User TechnicianArlington, Virginia$70,800–$148,600 / yearExperience with patch management software (e.g., SCCM)Experience installing, upgrading, and removing softwareExperience using ServiceNow service management software (or similar tool) to track incidents and service requests through the full lifecycleAbility to learn new technologies quickly (MS Operating Systems, Office Products, and DHS specified software)Advanced experience with Active Directory management & Intune. Qualifications: Required: Ability to obtain a DHS Entrance on Duty (EOD)Bachelor’s degree and 6 years of relevant experience or equivalency (in absence of a BA, 6 years’ experience can be substituted for a total of 12 years experience or an AA + 8 years)Ability to perform in-depth troubleshooting skills on Windows Operating Systems (Windows 11, 10 & Windows 7 or older), Microsoft Office products, and various Internet browsers to include Edge and Safari.
Service Desk Team Lead (Day Shift) DecisionPoint | CortekService Desk Team Lead (Day Shift)Arlington, VirginiaFull timeThis role provides operational support to the Service Desk Manager by overseeing daily Service Desk operations, mentoring analysts, resolving escalated technical issues, and ensuring ticket queues, service level agreements (SLAs), and customer satisfaction goals are consistently achieved. Overview: DecisionPoint is seeking an experienced Service Desk Team Lead to support the Department of Homeland Security (DHS), Cybersecurity and Infrastructure Security Agency (CISA), Technology Operations Center (TOC) in Arlington, Virginia.
16+Years Helpdesk Specialist Master GoIntellects16+Years Helpdesk Specialist MasterWashington, District of Columbia$32–$35 / hourReplies within 24 hours Role: Helpdesk Specialist MasterClient: DC Government (Onsite)Location: Washington, DCJob DEscription:Technical Support & Troubleshooting Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals. Escalation & Collaboration Escalate complex or unresolved issues to specialized teams (network, security, server, or application support).
TOC Engineer GD Information TechnologyTOC EngineerBethesda, MarylandAuthor reports, participate in incident review meetings, facilitate active problem management activities, routinely follow up on long-term problems, prepare data for status/findings presentations, prepare flowcharts and draft process documents for team activities. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.