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The Supervisor, Ground Transportation is responsible for supervising and providing support to all frontline operations employees in the absence of the on-site Manager and to ensure the delivery of quality customer service to the traveling public. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

<h4>Overview</h4>SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter. The Supervisor, Ground Transportation is responsible for supervising and providing support to all frontline operations employees in the absence of the on-site Manager and to ensure the delivery of quality customer service to the traveling public. What we offer<ul><li>Fantastic opportunities for career growth.</li><li>A knowledgeable, high-achieving, experienced team. </li><li>Learning opportunities through our internal training program, SP+ University.</li><li>PayActiv - On-demand pay for the money you have already earned.</li><li>A diverse company that cares about inclusion, innovation, the environment, and more: visit www.spplus.com to learn more.</li><li>A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.  </li></ul> For qualifying positions<ul><li>401(k) Match Program*.</li><li>Health Insurance, Vision, and Dental*. </li><li>Short-Term and Long-term Disability.*</li><li>Life Insurance*.</li></ul>* Benefits package may vary depending on the location. <h4>Responsibilities</h4> What you'll do<ul><li>Ensure that all operational schedules are fully staffed with qualified, trained customer service orientated employees</li><li>Prepare daily / weekly shift schedules </li><li>Ensure that frontline employees understand all aspects of their respective assignments, including applicable Airport and SP+ Curbside Management Joint Venture policies, procedures, rules and regulations</li><li>Assist in training of operations staff and commercial vehicle operators </li><li>Monitor all frontline operations activities </li><li>Assist SP+ personnel in providing ground transportation services and resolving issues/complaints, as needed</li><li>Investigate all accidents and incidents per all applicable guidelines and prepare requisite reports </li><li>Ensure adequate supplies are available to all frontline employees including requisite inventories in booths</li><li>Coordinate availability, distribution and proper use of 2-way radios</li><li>Ensure that all employees are properly uniformed</li><li>Report any inconsistencies regarding employee attendance and performance </li><li>Assist frontline personnel on curb and holding lot during peak times </li><li>Coordinate with local officials to clear Commercial Vehicle Loading Zones, Ground Transportation (queuing) Areas and Holding Lot(s) of unauthorized vehicles</li><li>Coordinate collection and delivery of trip tickets</li><li>Complete shift reports </li><li>Conduct periodic frontline employee performance reviews</li><li>Monitor all assigned work areas to ensure safe and clean working conditions</li><li>Perform other duties as directed</li></ul> <h4>Qualifications</h4> What you need  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience - Minimal high school diploma (2 years of college preferred); 2+ years of experience in a fast-paced commercial transportation / customer service environment preferred.   Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions. Written Communication - Writes clearly and informatively; Able to read and interpret written information. Customer Service – Maintains positive attitude. Responds to requests for service and assistance. Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events. Judgment - Exhibits sound and accurate judgment. Equipment – Ability to operate a cell phone, 2-way radio and PDA License Requirement - The employee will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.  Physical Demands - These physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk. The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.  SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work PosterSP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.  As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.  If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you. <h4>Location </h4>US-FL-DANIA BEACH

SP Plus Corporation

Supervisor, Ground Transportation - Driving

Cellular Telephone

Communication Skills

Customer Support/Service

Customer Training

Driver's License

Employee Assistance Plan

Employee Orientation

Establish Priorities

Federal Laws and Regulations

Health Insurance

High School Diploma

Job Requisition Posting

Life Insurance

Lift/Move 25 Pounds

Mobile Devices

Performance Reviews

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Regulations

Reporting Skills

Resolve Customer Issues

Staff Requirements

Staff Training

State Laws and Regulations

Technical Leadership

Training Program

Two Way Radio

Vision Plan

Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms.

HOUR

<h4>Overview</h4>SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. <h4>Responsibilities</h4>Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.<ul><li>Assists customers in making payment to fully automated revenue control equipment</li><li>Helps customers with parking services and facilitates the expedient flow of traffic through the facility</li><li>Leads programs to improve client and customer satisfaction</li><li>Assists in the management of the day-to-day activities of the assigned location.</li><li>Monitors parkers in pay-in lanes</li><li>Interacts with customers in a friendly and professional manner</li><li>Provides assistance to customers that have forgotten where they parked their vehicle.</li><li>Performs other necessary functions as assigned.</li><li>Conducts garage and facility audits as required by management.</li><li>Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct.</li><li>Makes change (if required) for customers before transactions.</li><li>Quotes rates for parking services.</li><li>Gives directions to customers to various locations in the city.</li><li>Resolves customer complaints independently or with the aid of a supervisor.</li><li>Answers telephone in a prompt and courteous manner (if required).</li><li>Maintains cleanliness of facility and picks up trash in the surrounding area.</li><li>Presents themselves professionally (neat appearance and in uniform) at all times while at work.</li><li>Arrives to work on time for scheduled shifts.</li><li>Completes any other duties that may be assigned by the supervisor.</li></ul> <h4>Qualifications</h4> Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education Required: High School Diploma or an equivalent combination of experience and education Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology. Availability to Work:  Special shift requirements, if any, will vary depending on a location's hiring needs.  If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. License Requirement: The employee will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.  Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change. Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events. Judgment: Exhibits sound and accurate judgment. Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule. Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. <ul><li>The noise level in the work environment is usually moderate to loud.</li><li>The exposure level in the work environment to vehicle emissions is moderate to high</li><li>The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.</li><li>The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.</li><li>The exposure level in the work environment to bright sunlight and nighttime working conditions is high.</li></ul> Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. Specific vision abilities required by this job include close vision. Salary Range:  $16.09 per hour Benefits:  Eligible employees will participate in the various benefits plans including medical, dental, vision,  flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.  SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work PosterSP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.  As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.  If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you. <h4>Location </h4>US-FL-WEST PALM BEACH

Customer Service Representative - Driving

Artificial Intelligence (AI)

Computer Vision

Concrete

Credit Cards

Customer Relations

Customer Satisfaction

English Language

Language Interpreter

Mathematics

Telephone Skills

Time Management

Waste/Garbage/Recycle Collection

OTHER

FEED

Responsibilities: Basic Function – Assist in the day-to-day management of a location ensuring that parking operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Overview:
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities:
Basic Function – Assist in the day-to-day management of a location ensuring that parking operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.<ul><li>Participate in programs to improve client and customer satisfaction.</li><li>Assist in the management of day-to-day activities of the assigned locations.</li><li>Assist with management duties as assigned.</li><li>Courteously assist customers.</li><li>Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.</li><li>Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.</li><li>Assist with cleanup of debris, water, oil spills and etc.</li><li>Substitute for any position, if necessary.</li><li>Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.</li><li>Complete other duties as needed.</li></ul> 

Qualifications:
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience - Minimal high school diploma or equivalent and a minimal month related experience or training; or equivalent combination of education and experience. Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions. Written Communication - Writes clearly and informatively; Able to read and interpret written information. Customer Service – Maintains positive attitude. Responds to requests for service and assistance. Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events. Judgment - Exhibits sound and accurate judgment. License Requirement - The employee will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record. Physical Demands - These physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk. The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus. Salary Range:  $18.32 per hour Benefits:  Eligible employees will participate in the various benefits plans including medical, dental, vision,  flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.  SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. <a href="https://www.justice.gov/crt/worker-information#poster" rel="noopener nofollow noreferrer" target="_blank">Right to Work Poster</a>SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.  As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.  If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you. 

Location :
US-FL-WEST PALM BEACH

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Supervisor, Ground Transportation - Driving SP Plus Corporation

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