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BingLtd. is seeking a highly organized, customer-focused E-Commerce Customer Service Specialist to support our growing butcher block countertop and related wood products business. This role is responsible for providing fast, accurate, and professional support to online customers purchasing butcher block countertops, table tops, shelves, and related wood products.

<h5>E-Commerce Customer Service Specialist </h5>BingLtd. is seeking a highly organized, customer-focused E-Commerce Customer Service Specialist to support our growing butcher block countertop and related wood products business. This role is responsible for providing fast, accurate, and professional support to online customers purchasing butcher block countertops, table tops, shelves, and related wood products. Communication channels include phone, email, website chat, marketplace messages, and social media. You will work closely with sales, warehouse, shipping, and purchasing teams to ensure an excellent customer experience and order accuracy. Key Responsibilities <ul><li>Manage pre- and post-sale customer inquiries across multiple channels (phone, email, live chat, and online marketplaces). </li><li>Assist customers with product selection, wood species options, sizes, dimensions, finishes, shipping lead times, installation questions, returns, and warranty issues. </li><li>Provide recommendations for complementary products such as kitchen island posts, corbels, and floating shelves. </li><li>Review and process website and marketplace orders accurately, including verifying product specifications, shipping information, freight requirements, and inventory. </li><li>Coordinate with warehouse and shipping departments for timely order fulfillment. </li><li>Monitor order status and communicate delays, backorders, damage claims, or shipping issues to customers promptly. </li><li>Maintain product knowledge on various wood species (hevea, maple, oak, acacia, teak, birch) and care instructions. </li><li>Respond to customer messages and reviews from the company website, Amazon, Walmart, Wayfair, Etsy, and other online sales channels. </li><li>Enter notes and update customer interactions in CRM or order management systems. </li></ul>Qualifications Required Qualifications <ul><li>High school diploma or equivalent required (associate degree preferred). </li><li>2+ years of customer service, e-commerce support, inside sales, or order processing experience. </li><li>Strong written and verbal communication skills. </li><li>Ability to manage multiple tasks and priorities in a fast-paced environment. </li><li>Strong problem-solving and conflict resolution skills. </li><li>Comfortable working with dimensions, measurements, and product specifications. </li><li>Proficient in Google Gmail, Chat, Docs, Sheets as well as CRM systems, E-commerce platforms, and order management and inventory software. </li></ul>Preferred Experience <ul><li>Experience with online retail, home improvement, furniture, cabinetry, woodworking, or building materials. </li><li>Familiarity with LTL freight shipping and oversized product delivery. </li><li>Experience with platforms such as Shopify, BigCommerce, Finale Inventory, HubSpot, or Zoho CRM. </li><li>Knowledge of butcher block countertop installation, care, or woodworking products. </li></ul>Ideal Candidate Traits <ul><li>Friendly and patient with customers. </li><li>Detail-oriented and highly organized. </li><li>Able to remain calm under pressure. </li><li>Team player with strong follow-through. </li><li>Motivated to help grow Bing Ltd.'s butcher block countertop division. </li></ul>Benefits: Retirement plan, dental, vision, life insurance, critical illness, short term disability, paid time off and paid holidays.

Bingltd.com

E-Commerce Customer Service Specialist

Butcher

Cargo/Freight

Communication Skills

Conflict Resolution

Customer Experience

Customer Relations

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Support/Service

Detail Oriented

Follow Through

Furniture

Google Apps

High School Diploma

Inside Sales

Less Than Truckload (LTL)

Maple

Microsoft Bing Search Engine

Multitasking

Online Chat

Online Customer Support

Order Management

Order Processing

Order/Customer Fulfillment

Organizational Skills

Post-Sales

Pre-Sales

Presentation/Verbal Skills

Problem Solving Skills

Product Shipments

Purchasing/Procurement

Retail

Sales

Sales Support

Shipping/Receiving

Social Media

Team Player

Time Management

Warehouse Coordination

Warehousing

Woodworking

Writing Skills

eCommerce

eCommerce Sales

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E-Commerce Customer Service Specialist Bingltd.com

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