Visa Technology and Operations LLCNewSenior Manager, eCommerce Strategy Visa Technology and Operations LLCSenior Manager, eCommerce StrategySan Francisco, CA$169,100–$270,800 / yearBasic Qualifications 8 years of work experience with a bachelor degree or at least 6 years of experience with an advanced degree (e.g., Masters, MBA, JD, MD) or at least 4 years of work experience with a PhD Preferred Qualifications 10 years progressive experience in eCommerce, payments, financial services, or technology. The Senior Manager will play a critical role in shaping strategic analyses, leading discrete strategic initiatives, and translating strategy into execution, including product‑level strategies, priority market acceleration efforts, and cross‑functional programs with Product, Technology, and Regional teams.
ASUSTeK Computer IncEcommerce Channel Marketing Manager ASUSTeK Computer IncEcommerce Channel Marketing ManagerFremont, CA$75,000–$90,000 / yearThis role partners with Product Marketing, PR, Channel, and Design teams to ensure all buy pages are launch-ready complete with accurate content, assets, SEO elements, and on-site merchandising while maintaining launch timelines, embargo requirements, and overall go-to-market readiness. Partner with Product Marketing to develop and finalize product messaging and eCommerce content, and coordinate homepage and on-site merchandising (banner placements, featured sections) to ensure strong visibility for product launches.
Anrok, Inc.Growth Marketing Lead, eCommerce Anrok, Inc.Growth Marketing Lead, eCommerceSan Francisco, CAOur customers include:40% of Forbes Top 50 AI companies20% of Forbes Top 100 Cloud companiesTop companies like Notion, Anthropic, and CursorWere making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Sequoia, Index, and Khosla Ventures. Detail-oriented project management and proactive communication skillsPreferred/bonus: previous experience as a SaaS solution buyer or business owner at a DTC/eCommerce businessWhat we offerThe equity upside of an early-stage startup with the product-market fit of a later-stage company.
General Motors CoSenior Software Product Manager - eCommerce General Motors CoSenior Software Product Manager - eCommerceMountain View, CA$106,600–$163,400 / yearThe Role: As a Senior Software Product Manager - eCommerce, this individual is responsible for leading the exploration, definition, implementation, and execution of the GM Energy eCommerce backend ecosystem, in partnership with peer Product Managers, business stakeholders, technical counterparts, integration partners, and creative agencies. This position reports to the Group Product Manager, Sales Enablement, What You'll Do: Act as the Senior Software Product Manager for the GM Energy eCommerce backend platform, owning strategy and roadmap for backend integration services alongside the Software Product Management, eCommerce team.
Emerging Blue, Inc.Director of Ecommerce Emerging Blue, Inc.Director of EcommerceSan Francisco, CA$175,000–$200,000 / yearJob Title: Director of EcommerceLocation: San Francisco, CA / HybridReports to: CEOAbout the RoleWe are seeking a data-driven Director of Ecommerce to lead and grow our client’s digital retail business. The ideal candidate has a deep understanding of the customer journey, thrives on data-backed decision-making, and can inspire a high-performing team to deliver a best-in-class digital experience.
Minted LLCPrincipal Engineer - eCommerce, Digital, & Product Launch Minted LLCPrincipal Engineer - eCommerce, Digital, & Product LaunchSan Francisco, CA$230,729–$302,832 / yearYou will use your deep understanding of e-commerce, digital, and marketplace technologies to lead us in both defining and executing on short and mid-term strategy, while also driving a broad spectrum of architecture, design, and vendor decisions that will define and evolve mid to long-term strategies - while ensuring quality, timely delivery of the roadmap, and operational stability of the experiences. Be a force for continuous improvement by role modeling best-in-class engineering, mentoring those around you, and championing initiatives that raise the bar on Minted engineering practices across teams, from better processes and tooling to the thoughtful adoption of AI code assistants (e.g., Cursor, Claude Code) with appropriate guardrails.
ASUSTeK Computer IncNeweCommerce Channel Marketing Manager ASUSTeK Computer InceCommerce Channel Marketing ManagerCA$75,000–$90,000 / yearEssential Duties and Responsibilities: Own end-to-end operations for the marketplaces below, including listing setup, content management, pricing, inventory coordination, promotions, order monitoring, and performance reporting: Best Buy Marketplace, Walmart Marketplace, Newegg Marketplace, Temu, TikTok Shop, Nvidia Marketplace…etc. Minimum of 5 years of channel marketing, eCommerce account management, or marketplace operations experience, with direct hands-on experience managing one or more of the following: Amazon, Best Buy Marketplace, Walmart Marketplace, Newegg Marketplace, Temu, or TikTok Shop.
WeBoxB2B E-commerce Marketing Specialist WeBoxB2B E-commerce Marketing SpecialistSan Jose, CA$70,000–$90,000You will work closely with multiple teams to create and promote compelling content, monitor performance metrics, and manage online campaigns across various platforms. By 2032, we will achieve $1 billion in revenue by leveraging technology to become a leading provider of intelligent and sustainable solutions for group orders.
Dolls KillImaging & Automation Specialist (E-Commerce) Dolls KillImaging & Automation Specialist (E-Commerce)Oakland, CAYoull work closely with our creative and e-commerce teams to improve how product imagery is created, streamlined, and deliveredhelping us move faster while maintaining a consistent visual identity. Experience with image generation tools such as Midjourney, Stable Diffusion, ComfyUI, Kive, Runway, OpenAI image tools, or similar platforms.
Also IncSenior Full Stack Developer, E-Commerce Also IncSenior Full Stack Developer, E-CommercePalo Alto, CA$160,000–$210,000 / yearExperience with event-driven systems (webhooks, queues, EventBridge, SQS, etc.)Comfortable with relational databases (Postgres/MySQL)Good understanding of E-commerce flows: orders, carts, payments, refunds, RMADemonstrated success in a 01 setting, ideally in a startup or highly autonomous role. We're a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow.
Staffing the UniverseNewProgram Manager Technical (Jira, Confluence, eCommerce) Staffing the UniverseProgram Manager Technical (Jira, Confluence, eCommerce)Sunnyvale, CALead strategic initiatives in the eCommerce Discovery space, including work across the Home Page, Item Pages, Search, SEO, and Catalog integrations. Compile project status reports, coordinate project schedules, manage project meetings, and identify and resolve technical problems.
Kendo BrandsTemp Associate Manager, eCommerce NA Fenty Kendo BrandsTemp Associate Manager, eCommerce NA FentySan Francisco, CAFull timePartner cross-functionally with Marketing, Creative, Merchandising, Operations, Customer Service, and Warehouse teams to ensure launches, promotions, and customer-facing experiences are executed accurately and on schedule. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships.
Pride Technologies LLCSr. Manager, Product Management, E-Commerce Platform Pride Technologies LLCSr. Manager, Product Management, E-Commerce PlatformPleasanton, CAWho You AreAn experienced product manager with a proven track record in an e-commerce environment specifically with experience designing and implementing large-scale platforms APIs and the complex capabilities that power modern e-commerce. Work with product and business leaders to identify and drive forward new capabilities and create a roadmap that clearly prioritizes work based on customer and business value.
SGA Inc.Ecommerce Strategy & Insights Manager SGA Inc.Ecommerce Strategy & Insights ManagerSan Jose, CA$75–$81 / hourThe Global Growth & Digital Sales team drives global revenue and subscriber growth through key business levers such as promotional strategy, free customer conversion, paid customer add-on/up-sell, and retention. This role is ideal for a detail-oriented, analytically minded operator who thrives in fast-moving environments and is comfortable going deep on data while also managing the operational rhythm of a growth org.
Williams Sonoma IncManager, Ecommerce Site Operations (PB Teen) Williams Sonoma IncManager, Ecommerce Site Operations (PB Teen)San Francisco, CA$90,000–$110,000 / yearWe offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. Leverage understanding of web design principles, technical capabilities, consumer behavior, and operational processes to develop and drive website strategies to increase conversion, improve customer experience, and improve how the product assortment is represented.
WunderkindDirector of Business Development, E-commerce WunderkindDirector of Business Development, E-commerceSan Francisco, CA$280,000–$330,000 / yearWunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Proven Track Record: 5+ years of business development, sales, or strategic partnerships experience with a proven history of closing high-value deals and delivering revenue growth.
Blackhawk NetworkLead Engineer, Front-End (E-commerce) Blackhawk NetworkLead Engineer, Front-End (E-commerce)Pleasanton, CA$157,030–$212,000 / yearHybrid flexibility: At Blackhawk Network, you’ll enjoy the best of both worlds—focused remote work plus in-person collaboration on Tuesdays and Wednesdays, our regular in-office days at our Pleasanton headquarters. You thrive on architecting and optimizing high-traffic digital platforms that serve customers across multiple regions, directly impacting performance metrics experienced by millions of users daily.
IXL Learning InceCommerce Manager, Amazon & Marketplace IXL Learning InceCommerce Manager, Amazon & MarketplaceSan Mateo, CA$125,000–$145,000 / yearThe ideal candidate will bring a deep understanding of Amazon Vendor operations-particularly in the Books and Educational categories-and experience developing product bundles and other value-driven assortments to drive sales growth and customer engagement. In this role, you'll own the strategy and execution for key online retail channels, with a focus on Amazon Vendor Central, direct-to-consumer sales on our own websites, and expanding 3P marketplace revenue through partners such as Walmart and Target.
GMSenior Software Product Manager - eCommerce GMSenior Software Product Manager - eCommerceMountain View, CaliforniaAs a Senior Software Product Manager - eCommerce, this individual is responsible for leading the exploration, definition, implementation, and execution of the GM Energy eCommerce backend ecosystem, in partnership with peer Product Managers, business stakeholders, technical counterparts, integration partners, and creative agencies. These integrations and partnerships include but are not limited to the Order Management System (OMS), payment platforms (EPG, Adyen), Home Purchasing Platform (HPP), CRM/Salesforce, Oracle, Adobe, Datadog, IBM middleware, Shopify, and logistics and fulfillment integrations.
MindlanceEcommerce Strategy and Insights Manager MindlanceEcommerce Strategy and Insights ManagerSan Jose, CA$80–$80.28 / hourThe Global Growth & Digital Sales team at drives global revenue and subscriber growth through key business levers such as promotional strategy, free customer conversion, paid customer add-on/up-sell, and retention. This role is ideal for a detail-oriented, analytically minded operator who thrives in fast-moving environments and is comfortable going deep on data while also managing the operational rhythm of a growth org.
American Greetings CorpeCommerce BI Analyst II American Greetings CorpeCommerce BI Analyst IISan Jose, CARequired Length & Type of Experience: 5+ years experience in scripting with SQL and/or experience in analytical coding and software packages such as R, or Python in a business setting. 5+ years experience with data visualization tools: Power BI, Tableau, Qlik in a business setting.
WeBoxE-commerce Product Analyst WeBoxE-commerce Product AnalystSan Jose, CA$75,000–$120,000In this role, you will be responsible for analyzing product performance, working closely with suppliers to ensure timely and optimal product sourcing, and managing inventory to meet customer demand. By 2032, we will achieve $1 billion in revenue by leveraging technology to become a leading provider of intelligent and sustainable solutions for group orders.
Pipe17NewEnterprise Account Executive - Ecommerce Pipe17Enterprise Account Executive - EcommerceSan Francisco, CAWith 300+ managed connectors, AI-powered workflows, and an industry-first MCP Server for agentic commerce, Pipe17 lets brands go live in weeks, scale into new channels in days, and run post-checkout operations without developer dependency or systems integrators. This AE role is for a closer who can handle both inbound pipeline and self-generated outbound, selling into ops and supply chain leaders at mid-market and enterprise merchants who are scaling past what their current stack can handle.
Tailored Brands IncOn Call Photo Studio Art Director - Ecommerce Tailored Brands IncOn Call Photo Studio Art Director - EcommerceDublin, CA$109–$119 / hourWe offer programs such as: • Summer Fridays | from Memorial Day to Labor Day so you can enjoy a head-start to the weekend • Holiday Early Departure | close out early the business day before a company observed holiday $109 - $119 per hour. Skills & Experience • Bachelor's degree in Design/Art Direction, Photography, or similar field experience • 5 - 7 years' experience on set studio in on figure, product and ecommerce specific photo art direction.
NVIDIA CorpSenior Revenue Accountant - Enterprise and Ecommerce NVIDIA CorpSenior Revenue Accountant - Enterprise and EcommerceSanta Clara, CAPrepare and track invoices for certain customer arrangements including non-recurring engineering (NRE), royalty, and revenue share contracts maintaining clear documentation and audit readiness. Collaborate across teams to support and advance automation initiatives, system enhancements, and processes that drive scalability and efficiency in revenue accounting for new business offerings.
ASUSTeK Computer IncNewSenior Platform Manager - eCommerce ASUSTeK Computer IncSenior Platform Manager - eCommerceFremont, CA$170,000–$190,000 / yearCRM Integration & Analysis: Work closely with the CRM team to develop, test, and optimize loyalty messaging and communication flows, ensuring the right message reaches the right member at the right tier stage. Experience owning end-to-end delivery of complex, cross-functional initiatives or launches, with strong program management skills across timelines, dependencies, and execution.
VASLNewContent Writer (E-commerce) (Remote) VASLContent Writer (E-commerce) (Remote)San Francisco, CARemoteThe ideal candidate should bring deep SEO knowledge, strong writing experience in the ecommerce space, and a sharp eye for visual content — someone who not only knows how to write, but also how to enhance content with relevant, engaging images. We're looking for a talented and experienced Content Writer to join our team and help craft compelling product descriptions, blogs, and web content for our consumer ecommerce brand.
KiwiCo IncSr. eCommerce Strategy Manager KiwiCo IncSr. eCommerce Strategy ManagerMountain View, CA$135,000–$150,000 / yearIn addition to base pay, KiwiCo offers a comprehensive total rewards package, which may include opportunities for an annual bonus, stock options, and a variety of benefits related to health, financial security, and well-being. You will work cross functionally with the marketing, product, and operations teams to set priorities, share insights, and drive growth initiatives.
R. Torre & Co IncManager, Ecommerce Operations R. Torre & Co IncManager, Ecommerce OperationsSan Leandro, CA$115,927–$128,805 / yearSystems Reliability Champion: You strengthened the reliability of eCommerce platforms, integrations, and operational workflows by ensuring issues were identified and resolved before they materially impacted customers or downstream teams. Operational Owner & Scaler: As Torani continues to grow and bring eCommerce execution in‑house, you established clear end‑to‑end ownership of DTC and Target DVS operations.
Beijing ByteDance Technology Co LtdMachine Learning Graduate (E-Commerce Governance-CV/NLP/Multimodal/LLM)-2026 Start (PhD) Beijing ByteDance Technology Co LtdMachine Learning Graduate (E-Commerce Governance-CV/NLP/Multimodal/LLM)-2026 Start (PhD)san jose, CAResponsible for data construction, instruction fine-tuning, CoT, alignment, and other work for large models in the e-commerce domain, aiming for ultimate effect optimization in the e-commerce domain. Responsibilities: Responsible for identifying algorithms for risk/violation/low-quality issues in e-commerce scenarios such as products, shopping cart short videos, and live streaming with products.
Software Guidance & AssistanceEcommerce Strategy & Insights Manager Software Guidance & AssistanceEcommerce Strategy & Insights ManagerSan Jose, CARemote$75–$81 / hourThe Global Growth & Digital Sales team drives global revenue and subscriber growth through key business levers such as promotional strategy, free customer conversion, paid customer add-on/up-sell, and retention. This role is ideal for a detail-oriented, analytically minded operator who thrives in fast-moving environments and is comfortable going deep on data while also managing the operational rhythm of a growth org.
Amazon.com IncSr. Product Designer, e-commerce, eero Amazon.com IncSr. Product Designer, e-commerce, eeroSan Francisco, CASynthesize and present findings to stakeholders, leadership/executives that clearly articulates design rationale and trade-offs- Foster trust with cross-functional leaders by offering actionable feedback and promoting customer-centric solutions- Seek opportunities to continuously improve and extend our processes wherever possible- Mentor and elevate. In this role, you''ll lead the strategy and execution of high-impact design solutions that enhance user engagement, extend the eero brand, generate leads and deliver measurable business results across our web properties.
SaksDirector, eCommerce, Saks.com SaksDirector, eCommerce, Saks.comSan Francisco, California$166,000–$216,000 / yearReporting to the AVP, this leader is responsible for driving eCommerce financial performance—including sales, margin, and key KPIs—by leveraging competitive insights, site metrics, and customer data. This role ultimately bridges the gap between merchant strategy and operational execution, managing the "demand-to-net" lifecycle to ensure a seamless luxury journey from discovery to delivery.
Anrok, Inc.Account Executive, eCommerce Anrok, Inc.Account Executive, eCommerceSan Francisco, CAAbove all, this next team member needs to be a thoughtful and considerate salesperson, capable of managing competing priorities while delivering strong customer experiences to Anrok sellers in the startup and SMB space. Were making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures.
Right Hires Limited - Global RecruitmenteCommerce Project Manager Right Hires Limited - Global RecruitmenteCommerce Project ManagerSan Jose, CAOne of our favorite client in the Bay Area is looking for a professional who is knowledgeable in Information Technology with core expertise in Magento, Project Management, IT Strategy, IT Management, Digital Commerce and Agile Development practices. Responsible for leading project teams of developers, design, U/X and QA resources to launch and maintain clients e-commerce platforms.
ALSOSenior Full Stack Developer, E-Commerce ALSOSenior Full Stack Developer, E-CommercePalo Alto, CaliforniaWe’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. This is a greenfield opportunity in a fast-paced, venture-backed startup environment where you will contribute to key decisions, own critical user experiences, and work closely with a small, highly motivated team.
The Salvation Army USAE-Commerce Supervisor- San Jose The Salvation Army USAE-Commerce Supervisor- San JoseSan Jose, CAJOB SUMMARY: The Ecommerce Supervisor will be responsible for ensuring precise and optimized product listings, timely order fulfillment, and providing leadership and guidance to a team of associates and specialists. • Oversee day-to-day ecommerce operations, including product listings, inventory management, order fulfillment, and customer support.
Varite, IncEcommerce Strategy and Insights Manager Varite, IncEcommerce Strategy and Insights ManagerSan Francisco, CARemote$70–$80.28 / hourWith 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services. This Opportunity: The Global Growth & Digital Sales team at **** drives global revenue and subscriber growth through key business levers such as promotional strategy, free customer conversion, paid customer add-on/up-sell, and retention.
The Salvation Army USAE-Commerce Live Sales Specialist- San Jose The Salvation Army USAE-Commerce Live Sales Specialist- San JoseSan Jose, CAJOB SUMMARY: The Live Sales Specialist plays a key leadership role within the Ecommerce team, responsible for planning, hosting, and executing live sales events across designated platforms. This individual serves as the primary on-camera presenter and strategist, sourcing and curating merchandise, setting the tone for live shows, and driving viewer engagement and sales performance.
The Salvation Army USAECommerce Live Sales Specialist Oakland ARC The Salvation Army USAECommerce Live Sales Specialist Oakland ARCOakland, CAJOB SUMMARY: The Live Sales Specialist plays a key leadership role within the Ecommerce team, responsible for planning, hosting, and executing live sales events across designated platforms. This individual serves as the primary on-camera presenter and strategist, sourcing and curating merchandise, setting the tone for live shows, and driving viewer engagement and sales performance.
Beijing ByteDance Technology Co LtdSenior Android Software Engineer, Global E-commerce Core Shopping and Experience Beijing ByteDance Technology Co LtdSenior Android Software Engineer, Global E-commerce Core Shopping and Experiencesan jose, CADrive technical direction as the PDP evolves into a platform team, emphasizing modular architecture and server-driven UI to enable faster iteration, regional flexibility, and scalable feature delivery. As a Senior Android Engineer on the PDP team, you'll collaborate closely with Product, Design, QA, Data, and Backend teams to deliver fast, delightful, and geo-tailored experiences at scale.
AnrokAccount Executive, eCommerce AnrokAccount Executive, eCommerceSan Francisco, CaliforniaWe're making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures. Above all, this next team member needs to be a thoughtful and considerate salesperson, capable of managing competing priorities while delivering strong customer experiences to Anrok sellers in the startup and SMB space.
TikTok IncEngineering Manager, Global E-Commerce TikTok IncEngineering Manager, Global E-CommerceSan Jose, CAWhat You'll Do: Own the development of core e-commerce experiences, and develop scalable backend systems and services that support high-traffic, global user experiences at TikTok scale. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.
Abbott LaboratoriesProduct Manager, E-commerce Growth Abbott LaboratoriesProduct Manager, E-commerce GrowthAlameda, CADemonstrated expertise in orchestrating complex, multi-phase release programs with interdependent deliverables, driving alignment across teams to ensure seamless and timely launches. This role is focused on customer-first revenue growth with a focus on developing clear, intuitive site experiences that help customers understand value, build confidence, convert, and repurchase.
KiwiCoNewSr. eCommerce Strategy Manager KiwiCoSr. eCommerce Strategy ManagerMountain View, CaliforniaIn addition to base pay, KiwiCo offers a comprehensive total rewards package, which may include opportunities for an annual bonus, stock options, and a variety of benefits related to health, financial security, and well-being. You will work cross functionally with the marketing, product, and operations teams to set priorities, share insights, and drive growth initiatives.
AbbottProduct Manager, E-commerce Growth AbbottProduct Manager, E-commerce GrowthAlameda, CaliforniaContinuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day) . Demonstrated expertise in orchestrating complex, multi-phase release programs with interdependent deliverables, driving alignment across teams to ensure seamless and timely launches .
Visa IncSenior Manager, eCommerce Strategy Visa IncSenior Manager, eCommerce StrategySan Francisco, CA$169,100–$270,800 / yearBasic Qualifications 8 years of work experience with a bachelor degree or at least 6 years of experience with an advanced degree (e.g., Masters, MBA, JD, MD) or at least 4 years of work experience with a PhD Preferred Qualifications 10 years progressive experience in eCommerce, payments, financial services, or technology. The Senior Manager will play a critical role in shaping strategic analyses, leading discrete strategic initiatives, and translating strategy into execution, including product‑level strategies, priority market acceleration efforts, and cross‑functional programs with Product, Technology, and Regional teams.
The Salvation Army USAE-Commerce Specialist- San Jose The Salvation Army USAE-Commerce Specialist- San JoseSan Jose, CAJOB SUMMARY: The Ecommerce Specialist will be responsible for hands-on-listing to expand our online merchandise, as well as optimizing content for increased visibility and sales. The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program.
The Salvation Army USAE-Commerce Specialist Oakland CA The Salvation Army USAE-Commerce Specialist Oakland CAOakland, CAJOB SUMMARY: The Ecommerce Specialist will be responsible for hands-on-listings to expand our online merchandise, as well as optimizing content for increased visibility and sales. Actively partner with the District Sales Manager, Operations Manager, and team members in the day-to-day operation of the ecommerce business.
VASLNewCustomer Service Specialist (Ecommerce) (Remote) VASLCustomer Service Specialist (Ecommerce) (Remote)California, CaliforniaRemoteWe’re looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience. Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.).