Ability to meet and deal with the public in a courteous and tactful manner; to read and interpret plans, specifications; blueprints of ordinary, and extraordinary, complexity; Convey to the public the requirements of codes, and work in progress, in an effective manner both orally and in writing; Perform complex mathematical calculations; establish and maintain accurate records; Read and interpret legal descriptions, maps, building construction plans and drawings, specifications and calculations. obtain and impart information; respond in a diplomatic and confident manner to upset citizens; deal courteously and fairly with the public; establish, facilitate and maintain effective working relationships with staff, builders, architects, developers and members of the general public, continually demonstrating tact, diplomacy, and respect to individuals, groups and organizations representing a wide diversity of ethnicities, cultures, opinions, and beliefs.