Handles High-Volume, Multi-Line Orthopaedic Scheduling and Triage: Answers multiple phone lines for the orthopaedics department, triages patient and provider calls regarding appointments, imaging, surgical scheduling, and post-operative concerns, and documents communication in the appropriate systems (e.g., Epic). Serves as a key administrative liaison for patients and staff by answering high-volume calls, assisting with clinic workflows, verifying insurance and referrals, and collaborating with providers and departments to maintain efficient pre- and post-operative care.