Qualifications:6 years of experienceBachelor's degreeServiceNow Implementation Specialist Certification(s)Experience training users on ServiceNow or comparable enterprise technology platformsStrong understanding of ServiceNow workflows, navigation, forms, lists, reporting, dashboards, and user experiencesDemonstrated ability to translate complex technical concepts into clear, user-friendly instructionsExperience developing instructor-led and virtual training programsStrong presentation, facilitation, written communication, and interpersonal skillsExperience developing training presentations, user guides, job aids, SOPs, and knowledge articlesAbility to train audiences with varying levels of technical knowledgeStrong organizational skills with the ability to support multiple projects and priorities simultaneouslyExperience working within Agile, Scrum, or similar technology-delivery environmentsCandidates located in the DC metro region are highly preferred. ServiceNow Platform TrainingProvide training across applicable ServiceNow capabilities, which may include:IT Service Management (ITSM)Incident ManagementRequest Management / Service CatalogProblem ManagementChange ManagementKnowledge ManagementService Portal / Employee CenterConfiguration Management Database (CMDB)IT Operations Management (ITOM)Customer Service Management (CSM)Strategic Portfolio Management (SPM)Human Resources Service Delivery (HRSD)Performance Analytics and ReportingServiceNow MobileNow Assist and ServiceNow AI capabilitiesWorkflow automation and Flow DesignerCustom ServiceNow applications and organizational workflowsAdoption & Change ManagementUpdate the Training Microsite with the latest ServiceNow updatesPartner with project and change-management teams to support successful ServiceNow adoption.