The Ops Manager will actively train and develop all operational team members, ensure that SOPs are followed, policies are strictly adhered to and will manage all operational methods, systems, activities, and support client facing product and service performance efforts that result in enhancements to revenue, quality, service, and employee/customer relations. Measures of Success: Sales & Service Goals- success will be measured using the "Annual Performance Goals", which are established annually, just prior to the new Fiscal Year starting which include: Recruit, develop and train new local talent, support the development of new Revenue Streams and Aviation Catering Clients - New Sales & Service Opportunities.