2+ years of technical writing experience within Information Technology, Information Systems, software development, or enterprise application environments, including documenting software applications, business processes, and technical systems; collaborating with developers, analysts, project managers, and business stakeholders; and supporting software implementations, system enhancements, and digital transformation initiatives. The Software Technical Writer is responsible for developing, maintaining, and improving high-quality technical documentation that supports enterprise software applications, business systems, IT services, and operational processes across the North American organization.