Define journey-level objectives, key performance indicators, success measures, and measurement frameworks; monitor journey performance and root causes of friction; and track and communicate the impact of journey improvements, connecting OKRs, metrics, insights, opportunities, initiatives, and outcomes into a clear journey narrative for stakeholders and senior leaders. Lead alignment across teams responsible for different portions of the journey, clarifying roles, responsibilities, dependencies, decision points, and risks, and influence product, project, roadmap, and solution teams to incorporate journey priorities into delivery plans, backlogs, and execution work.