Senior Business and Quality Analyst ITCON ServicesSenior Business and Quality AnalystVienna, VARemoteThe analyst will support Change Requests, Production Database Change Requests, emergency releases, UAT, post-release validation, requirements traceability, QA validation, release packages, user documentation, and Federal compliance deliverables. Experience supporting Federal O&M programs, including Change Requests, Production Database Change Requests, emergency releases, UAT, release packages, and post-release validation.
Systems Administrator SA1 | TS/SCI w/MD poly required Power3 SolutionsSystems Administrator SA1 | TS/SCI w/MD poly requiredHanover, MarylandConfigures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. This position will be responsible for coordination with multiple development teams to integrate web applications, Web services, databases, and directories in order to provide and maintain fully operational, highly available enterprise level services.
Defense Travel System Help Desk Technician II Essnova Solutions, Inc.Defense Travel System Help Desk Technician IIWashington, DCSupport operations in the areas of DTS Tier Two Level support and provide training to the Organizational Defense Travel Administrators (ODTA), Non-DTS Entry Agents (NDEA) and to individual users for desk side support as needed on DTS for the JS. · Possess good oral and written communication skills; must have knowledge of Microsoft Office products such as MS Word, MS Power Point, MS Excel, MS Teams and Power BI environment as well as Defense Agency Initiatives (DAI) and General Fund Enterprise Business System (GFEBS).
NewIncumbent Capture (NIAID ServiceNow) GD Information TechnologyIncumbent Capture (NIAID ServiceNow)Bethesda, MarylandTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
Help Desk Technician - TS/SCI W/ Polygraph General Dynamics Information TechnologyHelp Desk Technician - TS/SCI W/ PolygraphWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
Cybersecurity Engineer Barrow Wise ConsultingCybersecurity EngineerMDFull timeEnjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Barrow Wise Consulting, LLC is for you. Barrow Wise will continue to lead the industry in delivering new solutions to clients and persevere until the client is overjoyed.
Unclassified Help Desk Manager - Top Secret clearance General Dynamics Information TechnologyUnclassified Help Desk Manager - Top Secret clearanceWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. GDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital.
Sr PMO Analyst (contract) Marathon TSSr PMO Analyst (contract)Washington, DCProvide program management support to a team, as needed, that helps the OCFO with Financial System Compliance; Risk and Issue Management; Oversight of the NCMFS Help Desk; Facilitating DOL agency outreach on behalf of NCFMS users; Communicating with internal/external stakeholders; Oversight of the program year; and fiscal year system and operational closing; System Development Life Cycle Oversight for NCFMS and ensuring all testing is performed; Oversight of implementation of regulatory Federal financial system requirements; Oversight of NCFMS scope, schedule, and cost through an integrated project schedule; and Facilitating and documenting results from the Integrated Project Teams (IPT), representing each of the DOL Business Process Areas and selected functional areas. The job responsibilities include, but are not limited to the following: Support the OCFO Program Management Office to help maintain continued financial systems integrity and financial management goals to include, sound federal accounting practices, audit/compliance, best-in-class customer service to its stakeholders, and effective fiscal stewardship of public funds.
IT Help Desk Manager IntelliDyne Jobs for VeteransIT Help Desk ManagerHerndon, VAIntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance. The IT Help Desk Manager is responsible for leading and supporting a team of 10–15 Tier 1 help desk agents in a fast-paced service delivery environment.
Senior Linux System Administrator ManTechSenior Linux System AdministratorLaurel, MDConfigure and manage Linux, and possibly Windows operating systems, installs/loads operating system software and patches to maintain security compliance, troubleshoot, maintain integrity of and configure network components, along with implementing operating system enhancements to improve reliability & performance. As a Senior System Administrator, you will work alongside customers, Integrated Product Teams (IPTs), and vendors to support the implementation and compliance of advanced EIT capabilities through Data Center & Compute Services.
Help Desk Program Manager General Dynamics Information TechnologyHelp Desk Program ManagerWashingtonExperience: 10+ years of prior Help Desk experience with a minimum of 5 years’ experience related to quality performance of ITSM services and supervising Help Desk employees; experience leading people and managing large cross-functional teams; experience developing strategies to mitigate issues and risks. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
26-00048L-Senior Network Engineer MBAcsi26-00048L-Senior Network EngineerMerrifield, VAMBA Consulting Services, Inc. (MBA CSi) is looking for a Senior Network Engineer to help engineer, secure, and support the nationwide network infrastructure powering the U.S. Postal Service's mail processing operations. If you're a Cisco networking expert who enjoys solving complex technical challenges and designing enterprise-scale infrastructure, this is your opportunity to make a real impact.
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required General Dynamics Information TechnologyAssociate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret requiredWashingtonOur work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Software Analyst/ Engineer Sawdey Solution ServicesSoftware Analyst/ EngineerWashington, District of ColumbiaProvide information technology support to operate and maintain the online application processing, peer review management and applicant notification system providing critical infrastructure for the Institute of Education Sciences (IES) known as PRIMO (Peer Review Management Online). These factors include (but are not limited to) the position, associated responsibilities, work experience, education, related training, and related skills.
Help Desk Technician - Tier II - TS/SCI with Polygraph General Dynamics Information TechnologyHelp Desk Technician - Tier II - TS/SCI with PolygraphWashingtonEnsures all problems reported by end users have been adequately documented and controls exist so only authorized staff can archive the end users' entries, as well as determine if there are sufficient controls to escalate issues according to priority. Supports developing unique applications training lesson plans, for initial user and follow-on educational or refresher training distributing copies (hardcopy/electronic) of training materials and conducting training either on-site or over-the-phone.
Information Systems Manager - TS/SCI w/ Poly GD Information TechnologyInformation Systems Manager - TS/SCI w/ PolyAnnapolis JunctionManager will lead the Operations/Capabilities Service Desk/Tier 1 team and will be responsible for the following: Manages approximately 100 team members to include Tier 1 Phone, Live Chat Agents, Web Queue, Telephone Operators and VTC Schedulers with a strong emphasis on training. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
26-2279: Help Desk Specialist (Senior) - Baltimore, MD Navitas Business Consulting26-2279: Help Desk Specialist (Senior) - Baltimore, MDBaltimore, MDHelp Desk Specialist (Senior) Job ID#: 26-2279Clearance: N/ALocation: Baltimore, MDWho We Are: Since our inception back in 2006, Navitas has grown to be an industry leader in the digital transformation space, and we’ve served as trusted advisors supporting our client base within the commercial, federal, and state and local markets. With proven solutions, award-winning technologies, and a team of expert problem solvers, Navitas has consistently empowered customers to use technology as a competitive advantage and deliver cutting-edge transformative solutions.
NewHelp Desk Analyst Jackson LewisHelp Desk AnalystDistrict of ColumbiaWe help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee. Participate in department initiatives and represent the department as a member of the technical staff, including continued learning and education via training platforms and other educational opportunities as required.
NewHelp Desk Systems Administrator, Tier 1, 12-10pm (AE26080924) Advantage Engineering & IT Solutions IncHelp Desk Systems Administrator, Tier 1, 12-10pm (AE26080924)Annapolis Junction, MDRemoteFull timeMission essential position: May include work on holidays when required Core Responsibilities:Respond to user inquiries via phone, email, chat, or ticketing systemsLog and track support requests using help desk ticketing systemDiagnose and resolve basic technical issues related to hardware, software, and network connectivityProvide step-by-step guidance to users for troubleshooting common problemsEscalate complex issues to second-level support or specialized teams, when necessary, via ticketing system Technical Support Tasks:Install, configure, and update software on user devicesAssist with password resets, account lockouts, and access issuesSupport basic printer, scanner, and peripheral troubleshootingHelp maintain inventory of IT assets (e.g., laptops, monitors, or accessoriesDocumentation & ReportingDocument and report solutions and procedures for recurring issues for leadership review. Certifications:IAT Level 1CompTIA A+ CECompTIA Network+ CETraining not acceptable to meet CE Requirement Requirements: High School diploma or GED with 10 years or experience;ORBachelors degree with 5 years of experience.
Tier 1 Help Desk TechUSATier 1 Help DeskAnnapolis Junction, MDRequirements Five years of relevant technical experience Bachelor's degree in a technical discipline (additional 5 years may be substituted for a degree) IAT Level 1 Required (A+, Network+, or Security+) . Contribute to knowledge base articles for fellow co‑workers and users to assist at arriving at self‑service solutions.