The agent sits on top of a multi-layer parts data model (PartMaster, StockRecord, PhysicalInstance) and is responsible for answering hard inventory questions: when to reorder, how to optimize stock levels across sites, which parts are at risk of stockout, and how to reconcile messy supplier catalogs into a clean parts master. More than 13,000 customers, including Duracell, McDonalds, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders.