Provides leadership and team management to incident coordinators and investigators, monitors and approves timecards, ensures appropriate use of overtime and PTO, participates in recruitment, selection, leadership, coaching, training, performance management, promotion, discipline and termination. Directs and manages regulatory incident management and investigations including planning, supervising, and coordinating the reporting and investigation of state and program required incidents, including abuse, neglect, client rights violations, and exploitation incidents as required by program regulations and organizational policies.