Colleyville, TX17 days ago
JOB RESPONSIBILITIES** + Safely drives company owned professional vehicles to perform “first call” removals of deceased from hospital, nursing home, residence, scene locations, to transport to the funeral home or designated location, in accordance with local and state laws as well as company policies and procedures + Follows processes for chain-of-custody, paperwork and deceased identification + Cooperates with first responders, Medical Examiners, hospital staff, etc., and accommodates their processes and procedures + For home removals or any removals whereby family members are present, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; follows company procedures regarding required documentation; leaves a warm and courteous first impression + Maintains and ensures removal vehicle is clean inside and out and is properly maintained and fueled + Maintains adequate supply of Personal Protective Equipment as well as cleaning supplies, in removal vehicles + Directs phone calls to appropriate team members + Greets and receives client families and/or other persons entering the building for information and assistance + Maintains a friendly attitude while offering assistance and guidance to all persons entering the location + Assists passengers in and out of vehicles with special emphasis and patience given to the handicapped and elderly + Assists the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of service + Assists Funeral Director and/or Licensed Apprentice with dressing and casketing deceased, and placing in appropriate cremation containers + Drives the hearse or other vehicle in the funeral cortege and/or other funeral related activities + Performs a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as planned + Transport deceased to and from the crematory; to airports; funeral homes and other designated locations + Run errands such as for floral delivery, picking up of supplies, documents, etc. **MINIMUM** **Requirements** **Education** + High School diploma or equivalent **Certification/License** + Valid state/province driver’s license with a clean driving record **Experience** + Customer service experience a plus + Funeral service experience a plus **Knowledge, Skills and Abilities** + Professional appearance required.