The Medical Director works collaboratively with departmental, nursing, APP, quality and patient safety, residency, and hospital leadership to ensure that the ED care delivery model provides high-quality, efficient, patient-centered emergency care and continues to evolve to meet the needs of our patients, staff, hospitals, and communities. About Boston Medical Center Health System Emergency Departments: BMC (Boston, MA) is the largest and busiest provider of trauma and emergency services in New England; the ED serves more than 130,000 patients annually.