This individual must have deep technical roots, the ability to bring out the best of the organization to solve complex customer challenges, a proven track record of building and developing teams, experience managing people, and the ability to advocate internally for customer and support team needs. We've got serious momentum in the market: more than 31,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized revenue, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more.