CBP Technology Service Desk Aretec IncCBP Technology Service DeskAshburn, VAFull timeCBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) About AretecAt Aretec, Inc., we are catalysts for change within the federal government landscape. This role serves as a 24x7x365 centralized Point of Contact (POC) for external customers, including Participating Government Agencies (PGAs) and the Trade community (importers/exporters).
Senior Construction Scheduler - Facilities Alpha CorporationSenior Construction Scheduler - FacilitiesDulles, VA$100,000–$155,000 / yearThe Senior Construction Project Scheduler leads planning and scheduling efforts for assigned projects, partnering with project managers, superintendents, owners, and designers to develop and maintain integrated, resource- and/or cost-loaded schedules. Established in 1979, Alpha Corporation is a full-service, woman-owned firm providing civil and structural engineering; program and construction management; project controls; and technology services for a wide range of building, transportation, and heavy infrastructure projects.
After School Program Assistant (Part-Time) SOME, Inc.After School Program Assistant (Part-Time)Washington, DC$19.87–$21 / hourSOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in Washington, DC, helping them break the cycle of poverty and homelessness through programs and services that save lives, improve lives, and help transform the lives of individuals and families, their communities, and the systems and structures that affect them. Preferred: Bachelor's Degree; 3-5 yrs experience in education or social services; experience providing services to at-risk students and low-income families; Valid Driver's License.
Logistics Analyst III, Materiel Fielding (Regional Manager Support) First Division ConsultingLogistics Analyst III, Materiel Fielding (Regional Manager Support)Fort Detrick, MDFirst Division Consulting (FirstDiv) provides program management, acquisition, logistics, field service representative, explosive ordnance disposal, and personnel support services to Department of Defense and Federal Government Agencies. This role focuses on coordination, documentation control, schedule alignment, and operational support that enables Regional Managers and fielding leadership to execute worldwide fielding missions.
Administrative Assistant PlanIT GroupAdministrative AssistantArlington, VAAdvanced user of Microsoft Office Word, EXCEL, Power Point; Expert in web-based applications on desktop and mobile devices; - Manage travel related risks and anticipate alternate actions; - Demonstrable evidence of working in a diverse cultural team and customer environment. Demonstrated evidence of being a team player working with internal and external teams seeks excellence, in all assignments; Evidence of being a Fast Learner; Excellent verbal and written abilities to interface with domestic and international customers.
L&I: Azure DevOps Engineer & Administrator PeopleNTech LLCL&I: Azure DevOps Engineer & AdministratorAlexandria, VAAzure DevOps & GitHub Enterprise Administration Administer and optimize Azure DevOps Services (Boards, Repos, Pipelines, Boards, Artifacts, Test Plans). This role isresponsible for architecting, securing, and maintaining Azure DevOps and GitHubEnterprise environments, implementing CI/CD automation, and ensuring compliancewith commonwealth security frameworks.
Call Center Coaching Staff ITCON ServicesCall Center Coaching StaffVienna, VAAt ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team. ITCON Services is seeking to hire a motivated and knowledgeable Call Center Coaching Staff .
Project Manager - Contact Center ITCON ServicesProject Manager - Contact CenterWashington, DCA Contact Center Project Manager is responsible for leading and executing various initiatives within a contact center to improve operations, technology, and customer experience, ensuring projects are completed on time and within budget. Stakeholder Management: Building relationships and collaborating with internal and external stakeholders, including contact center leaders, business units, and potentially executive leadership.
Call Center Report Analyst ITCON ServicesCall Center Report AnalystVienna, VAThe Reports Analyst plays a critical role in translating contact center data (calls, emails, performance metrics) into meaningful insights for both internal leadership and Federal stakeholders. This role ensures that accurate, timely, and actionable data is available to support decision-making, monitor contract compliance, and drive continuous improvement.
Remote Operations Manager Federal Contact Center ITCON ServicesRemote Operations Manager Federal Contact CenterVienna, VARemoteThe ideal candidate brings significant contact center operations experience, a strong understanding of workforce and performance management, and a proven ability to lead supervisors and customer service teams in a fast-paced, metrics-driven environment. The successful candidate will be comfortable balancing people leadership, real-time operational demands, performance metrics, technology, and customer experience while continuously looking for opportunities to improve service delivery.
Call Center Staff ITCON ServicesCall Center StaffVienna, VARemoteAt ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team. Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively.
Call Center Genesys Administrator ITCON ServicesCall Center Genesys AdministratorVienna, VAThis role ensures delivery of 24/7 automated customer service capabilities, including IVR, voice recognition, and text-to-speech systems, enabling efficient self-service (Tier 0) and seamless integration with live agent support. The Genesys IVR Administrator is responsible for the design, development, configuration, implementation, and maintenance of Interactive Voice Response (IVR) and voice automation solutions within a government contact center.
Contact Center Customer Service Representative ITCON ServicesContact Center Customer Service RepresentativeVienna, VARemoteIdentify, understand, and resolve customer inquiries efficiently and accurately using appropriate tools and resources (e.g., CRM and Knowledge Management systems). The ideal candidate will have strong communication skills, be comfortable navigating multiple systems, and demonstrate empathy and professionalism in every customer interaction.
Call Center Salesforce Agentforce Implementation Engineer ITCON ServicesCall Center Salesforce Agentforce Implementation EngineerVienna, VAOmnichannel & System Integration: Architect robust data flows and API integrations between Salesforce Agentforce, CCaaS platforms (such as Genesys Cloud), and ITSM systems (such as ServiceNow) to establish a unified, 360-degree view of the customer journey. Experience: 5+ years of dedicated Salesforce architecture and development experience, with hands-on expertise in implementing Salesforce AI products (Einstein AI, Data Cloud, Prompt Builder) and specifically the Agentforce platform.
Site Manager - Contact Center ITCON ServicesSite Manager - Contact CenterWashington, DCA Site Manager in a contact center, often synonymous with a Call Center Manager, is responsible for overseeing the day-to-day operations of a contact center, including managing staff, setting and monitoring performance targets, ensuring operational efficiency and effectiveness, and maintaining excellent customer service. ITCON Services is looking for a bright, motivated Site Manager - Contact Center with FMCSA (Federal Motor Carrier Safety Administration) experience to join our team.
Help Desk and Microsoft 365 Administrator ITCON ServicesHelp Desk and Microsoft 365 AdministratorVienna, VARequired Skills and Qualifications Ability to maintain essential Microsoft 365 and Help Desk operations, including end user support, Windows 11 troubleshooting, VPN setup, M365 applications troubleshooting, laptop configuration, device tracking, etc. Maintain Office infrastructure requirements including Cisco Meraki and Ubiquiti access points, switches, Canon printers, MS Teams Soft phones etc.
Web Application Support Specialist Dunhill Professional Search of Wilmington, Inc.Web Application Support SpecialistWashington, DC$32.55–$36.06 / hourFull timeJob Description: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.
Senior Contact Center Project Manager ITCON ServicesSenior Contact Center Project ManagerVienna, VAThe Senior Contact Center Project Manager's key responsibilities will include: Project Leadership Lead the end-to-end management of contact center projects, including planning, execution, monitoring, and completion. ITCON Services is seeking to hire a seasoned Senior Contact Center Project Manager with over 10 years of experience to lead and optimize large-scale contact center projects within the federal government sector.
Service Desk Technician 22nd Century Technologies, Inc.Service Desk TechnicianWashington, DCexperience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project). experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
Web Services Lead Dunhill Professional Search of Wilmington, Inc.Web Services LeadArlington, VA$70,000–$130,000 / yearFull timeThe Web Services Lead is responsible for leading the engineering and day‑to‑day operations of enterprise web platforms that host critical business applications across on‑premises and cloud environments. Configure, secure, and maintain web sites and services including virtual hosts, SSL bindings, certificates, and load‑balancing configurations that support mission‑critical applications..