This role goes beyond general fraud product management - it owns the full contact center authentication and fraud prevention journey, including voice biometrics, synthetic voice and deepfake detection, phone and network intelligence, caller risk decisioning, agent and IVR workflows, fraud review, evidence capture, and step-up authentication. Ideal Candidate Profile A contact center identity or voice fraud product leader who understands both the product and operational realities of securing the call channel - someone who can sit credibly with a bank, telco, healthcare organization, insurer, or BPO contact center team and speak to caller authentication, fraud pressure, agent workflows, IVR friction, and migration risk.