NewCustomer Service Manager (Full Time) The Michaels Companies IncCustomer Service Manager (Full Time)Everett, MA$16–$22.20 / hourThe Sales Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
Customer Service Representative Sila ServicesCustomer Service RepresentativeStoneham, MassachusettsWe are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information.
NewManager - BCG Vantage - Customer Services Boston Consulting Group IncManager - BCG Vantage - Customer ServicesBoston, MA$126,400–$132,000 / yearOur Customer Service team helps clients build customer-centric service strategies and operating models across four core areas: Service Strategy & Channel Design (defining the target service strategy and channel mix across contact center, digital, and other channels); Contact Center & Operations Excellence (diagnosing performance and improving efficiency, quality, and cost-to-serve); Digital & AI-Enabled Service Transformation (redesigning how customers are served through self-service, automation, and AI-powered tools); and Customer Success & Retention (designing proactive, relationship-driven models, including the org, governance, and KPIs needed to retain and grow customer value over time). A core part of this role is helping colleagues who are putting together a client pitch for Customer Service-related projects; understanding client needs and confirming the BCG Sales & Service team is the right fit (or pointing them to who is), surfacing client pain points and pulling together relevant client examples, sharing POV and thought leadership materials, including building Sales, AI-powered product demos, identifying topic experts to support the pitch and bringing in senior BCG support when it''s truly needed to close the deal.
Customer Service Representative Vicar Operating dba VCACustomer Service RepresentativeSouth Weymouth, MassachusettsAnswering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Customer Service Representative Hajoca CorporationCustomer Service RepresentativeNorth Chelmsford, MAFull timeBe able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale. Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
Customer Service Representative ServiceMaster RestoreCustomer Service RepresentativeWilmington, MAAs the hub of all claims, CSR is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call.
Director, Customer Service Direct Hire Newton, MA Ultimate Staffing ServicesDirector, Customer Service Direct Hire Newton, MAWest Newton, Massachusetts$100,000–$120,000This role oversees customer service representatives and dispatch coordinators responsible for handling inbound service calls, creating work orders (technician visits), and managing customer communications. The Director will drive call center performance, reduce downtime through effective triage and dispatch, improve first-contact resolution, and ensure a professional, consistent experience for property managers, property residents, and commercial clients.
Customer Service Representative Dependable CleanersCustomer Service RepresentativeBoston, MassachusettsWe are an award winning dry cleaner, including Best of Boston, Mayor of Boston's Greenovate Award, Best of South Shore Living, Family Business Association's Endurance Award and over 80 Readers Choice Awards. Our CSR’s welcome our customers and complete accurate transactions in a pleasant manner allowing customers to recognize that we care about them and their garments.
Customer Service Representative Polaris SoftwareCustomer Service RepresentativeBeverly, MAIn this position, you’ll handle inbound and outbound customer calls, answer questions about traffic enforcement programs, process payments, perform data entry and administrative tasks, and assist with any related operational needs. Sitestream, a Polaris Software company in Beverly, MA, is seeking detail-oriented and motivated team member as a Customer Service Representative to support callers and internal operations in a dynamic environment.
Customer Service Representative Caliber CollisionCustomer Service RepresentativeWatertown, MACaliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
NewCustomer Service Coordinator II TalentBurst, Inc.Customer Service Coordinator IITewksbury, MA$22.60–$23.38 / hourIn this role, you will act as the first line of contact on the 800# phone line working directly with North American customers and a wide spectrum of client's Life Sciences employees including, Sales Team, Accounting/Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution Center, Marketing and Scientific Support. We look for you to attend to all questions and inquiries in a highly professional manner to effectively convey information internally and externally while assuring that our goal of world-class customer service is met.
NewCustomer Service Coordinator II - Contract TalentBurst, Inc.Customer Service Coordinator II - ContractTewksbury, MA$22.60–$23.38 / hourIn this role, you will act as the first line of contact on the 800# phone line working directly with North American customers and a wide spectrum of client's Life Sciences employees including, Sales Team, Accounting/Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution Center, Marketing and Scientific Support. We look for you to attend to all questions and inquiries in a highly professional manner to effectively convey information internally and externally while assuring that our goal of world-class customer service is met.
Retail Customer Service Store Specialist - Part Time Ocean State Job LotRetail Customer Service Store Specialist - Part TimeNorth Reading, MA$15.75–$16.75 / hourCompany Overview: Ocean State Job Lot ("OSJL" and "Company") is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas - all while adhering to Company policies and merchandising guidelines.
Retail Store Specialist - (Customer Service/ Merchandising) - Part Time - Must Have Weekend Availability! Ocean State Job LotRetail Store Specialist - (Customer Service/ Merchandising) - Part Time - Must Have Weekend Availability!Avon, MA$15.75–$16.75 / hourCompany Overview: Ocean State Job Lot ("OSJL" and "Company") is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas - all while adhering to Company policies and merchandising guidelines.
Director, AI Marketing Transformation, Digital Growth & Customer Experience Nova BiomedicalDirector, AI Marketing Transformation, Digital Growth & Customer ExperienceNorwood, MA$180,000–$250,000 / yearThe Director will serve as a strategic bridge across Marketing, Sales, Product Management, Customer Service, Business Operations, Enterprise Data & AI, and Information Technology to ensure Nova Biomedical’s digital investments create measurable business value and support the company’s Vision 2030. This newly created role will define Nova Biomedical’s digital commercial strategy and build the business capabilities needed to accelerate growth, enhance the customer experience, and enable digital transformation across the commercial organization.
Sales Associate / Customer Service Representative Drybar ShopsSales Associate / Customer Service RepresentativeNorth Andover, Massachusetts$15–$25 / hourPart timeOur front desk team isn't called Receptionists—we call them Bartenders because they're serving up confidence, connection, and an unforgettable experience from the moment a guest walks through our doors until the moment they leave feeling like their best self. If you love talking to people, thrive in a fast-paced environment, enjoy staying organized, and genuinely care about making someone's day a little brighter—we think you'll fit right in.
Customer Support Representative ZOLL MedicalCustomer Support RepresentativeChelmsford, MassachusettsRemote$21.80–$26 / hourThe Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Provide Customers with detailed, accurate information on status of purchase orders, sales orders, returns, credits, shipping information and navigation through ZOLL web store.
Customer Service Rep - Service Team Parker Hannifin CorpCustomer Service Rep - Service TeamWoburn, MA$21.69–$36.15 / hourParker Chomerics is part of a world leader in the development and manufacture of high-quality products that enable engineering breakthroughs for a cleaner and more sustainable world, including thermal interface materials, EMI shielding solutions, electrical grounding products, and conductive and non-conductive injection molded plastics. Parker offers competitive benefit programs, including: Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
NewCustomer Service Associate FlexcarCustomer Service AssociateChestnut Hill, MA$24–$26 / hourKey Responsibilities: Serve as a Flexcar product expert for visitors, confidently and clearly communicating how Flexcar works and tailoring your message to first-time visitors or returning members. Why Join Us: Get in early with a fast-scaling mobility company transforming the car ownership modelLearn by doing: work cross-functionally with operations, marketing, and customer experience teams.
Customer Service & Order Entry Specialist Wakefield Thermal SolutionsCustomer Service & Order Entry SpecialistSalem, New HampshireWorking closely with teammates, sales leadership, and production teams, this individual manages order processing, communication, and coordination across departments to ensure accurate, timely fulfillment. Building on over four decades of leadership and experience, Wakefield Thermal designs, manufactures, and sells thermal management products that remove excess heat generated by electronic components.