Leads/coordinates team member annual competency validation and facility orientation in collaboration with HR support, iCare support, RMG Clinical Education team, and RMG leadership to ensure best practice/high quality care/outstanding customer service is performed by all members in accordance with RHS policies/procedures and regulatory requirements. Demonstrates functional expertise in order to provide appropriate training to RMG Directors, Practice Leaders, Front Office Supervisors, Surgical Schedulers, Referral Coordinators, Office Assistants, Communication Assistants and Office Clerks for new initiatives, changes to best practices, and updates to front end systems.