The role partners across Client Support, Installation Services, Advanced Technical Support, Technology, Account Management, Supply Chain, and external vendors to ensure incidents have clear ownership, timely communication, documented resolution paths, and measurable service performance. The following positions report directly to the Technical Solutions Manager: Technical Support Engineers (TSEs) - Provide Level 2 remote troubleshooting, proactive system monitoring, device configuration, incident resolution, technical escalation support, and documentation for deployed digital environments.