ROLE AND RESPONSIBILITIESPatient experience:Provide exceptional customer service to all patients, visitors and callersOversee the safe, efficient, and comfortable atmosphere of the reception areaGreet patients and other visitors to the agency and assist them as appropriateReview schedules daily to ensure accuracy and fill appointment opportunitiesSchedule and reschedule appointments in accordance with CHC scheduling guidelinesCollect, verify, update and document patient demographics, insurance information and formsReconcile patient visits dailyInsurance:Verify active insurance coverage and status and update information as necessaryCollect patient payments, balances and copaysAssist patients with payment plans/sliding fee applications, and ensure applications are up-to-dateComplete end of day reporting and ensure records balancePhones:Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelinesEnsure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocolsHIPAA:Consistently ensure and maintain patient confidentialityOther:Escalate concerns to site leads/Operations Manager and offer suggestions for improvementSupports manager in monitoring inventory of supplies for the officeMeet and exceed assigned individual and departmental goalsOther duties and projects as assignedQUALIFICATIONSAssociates degree, medical office or medical assistant degree requiredBilingual skills, Spanish speaking, RequiredExceptional customer service skillsExcellent Verbal and written communication skillsProven ability to multi taskProblem Solving and critical thinking skillsExcellent organizational skillsHealthcare experience in Medical, Dental, or Behavioral Health preferredExperience with Microsoft Power Point, Excel, Word, preferredPHYSICAL REQUIREMENTS/WORK ENVIRONMENTSchedules are dependent on the needs of the site.1 Must be able to operate computer and telephone continuouslyRegular regional travel as necessaryCommunity Health Center Company Benefits for Full-Time Employees: For Health & WellnessMedical plans with Health Spending and Flexible Spending AccountsHealth Reimbursement Arrangement AccountsDental and Vision PlansWellness Incentive ProgramLife and Disability InsuranceVoluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner's Insurance, Legal Services.