Respond to customer inquiries across various channels (email, WhatsApp); Adopt a proactive approach toward our customers, with a strong focus on service excellence; Proactively suggest initiatives to improve the overall customer experience; Handle complaints and resolve disputes; Provide high-quality product information (features, availability, etc.) or any other useful details, communicate clearly on procedures (purchases, returns, exchanges), and ensure proper follow-up. To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew.