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If you are 19 years or older, bilingual in Spanish and English, and have a professional attitude, strong work ethic, and dedication to customer service, we invite you to apply. Our centers provide support to insurance adjusters, insurance carriers and their customers during catastrophic events like hurricanes, floods, and earthquakes.

Overview:
<h3 style="margin:1em 0in">CMS Customer Service Representatives</h3>We are actively recruiting Spanish-speaking Customer Service Representatives, Claims Processors, and Administrative Support staff to join our growing team. These are in-office positions based in Mobile, AL. Our centers provide support to insurance adjusters, insurance carriers and their customers during catastrophic events like hurricanes, floods, and earthquakes. This is not a licensed adjuster position.  CMS provides competitive wages and 401k, along with access to a Flex spending account.

Responsibilities:
As a member of the CMS team, you may provide a variety of services, including:<ul><li style="color:black">Receiving first notice of loss inbound calls</li><li style="color:black;font-family:'verdana' , sans-serif;font-size:9pt">Making initial contact calls and follow-up calls to Insureds</li><li style="color:black;font-family:'verdana' , sans-serif;font-size:9pt">Tracking claims process and compliance</li><li style="color:black;font-family:'verdana' , sans-serif;font-size:9pt">Researching prior losses</li><li style="color:black;font-family:'verdana' , sans-serif;font-size:9pt">Notifying and updating agents</li><li style="color:black;font-family:'verdana' , sans-serif;font-size:9pt">Monitoring faxes and e-faxes for proper distribution</li><li style="color:black;font-family:'verdana' , sans-serif;font-size:9pt">System and software in-house training</li><li>Performing accurate data entry</li></ul>

Qualifications:
Do you have the skills and knowledge we need?<ul><li style="color:black">Bilingual proficiency in Spanish and English (required)</li><li style="color:black">Strong data entry and computer skills</li><li style="color:black;font-family:'verdana' , sans-serif;font-size:9pt">Proficiency in Word and Excel</li><li style="color:black;font-family:'verdana' , sans-serif;font-size:9pt">Excellent communication and problem-solving abilities</li><li style="color:black;font-family:'verdana' , sans-serif;font-size:9pt">Communication skills</li><li style="color:black;font-family:'verdana' , sans-serif;font-size:9pt">Customer service or call center experience</li><li style="color:black;font-family:'verdana' , sans-serif;font-size:9pt">Ability to manage multiple phone lines</li></ul>Optional (But Desirable) Skills:<ul><li>Experience with database applications</li><li>Knowledge of estimating software</li><li>Multi-lingual proficiency beyond Spanish/English</li></ul> If you are 19 years or older, bilingual in Spanish and English, and have a professional attitude, strong work ethic, and dedication to customer service, we invite you to apply.Help us make a difference by supporting the country’s largest and most respected insurance companies when their customers need them most. Please note some criminal offenses may be a disqualifer for employment.

Since 1983, Pilot has been meeting the needs of its adjusters, carriers, policyholders and employees. We’re constantly striving to distinguish ourselves as an independent insurance adjusting firm with state-of-the-art technology, solid financial resources and experienced professionals, but most importantly as a company based on family values. No matter the severity of the storm, catastrophe or non-catastrophe, the Pilot team is prepared to deliver the right people at the right time to get you back on the road to recovery.

English Jobs in Mobile, AL

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English Jobs in Mobile, AL

Bilingual (Spanish/English) Customer Service Representative – Mobile, AL Pilot Catastrophe Services Inc

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