During a Typical Day, You’llAnswer incoming calls from customersEngage thoughtfully with customers to understand their needsConduct research across multiple systems to resolve questionsProvide clear, accurate information to help consumers navigate healthcare optionsManage a high volume of interactions while maintaining quality and professionalismFollow a set schedule, including designated breaks and lunchesWhat You Bring to the RoleAt least 6 months of customer service experienceBilingual in English and FarsiHigh school diploma or equivalentStrong empathy, patience, and attentiveness to customer’s needsComfort working with computer systems and Windows based applicationsA distraction free, designated home workspaceA secure, high speed wired internet connection (minimum 25 mbps)What You Can ExpectSupportive of your career and professional developmentFull, engaging days spent supporting meaningful consumer interactionsAn inclusive, community minded culture where giving back is encouragedA global team of curious lifelong learners guided by our company valuesBase hourly wage starting at $21.65.And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.