Offering services across the continuum of care to meet patients' total healthcare needs, HCA HealthONE includes seven acute care hospitals, a dedicated flagship pediatric hospital, a rehabilitation hospital, CareNow urgent care clinics, mental health campuses, imaging and surgery centers, physician practices, home and hospice care, and AirLife Denver, which provides regional critical care air and ground transportation. This involves greeting patients within The Medical Center of Aurora, answering the telephone, answering questions regarding specimen collection and time elements, interfacing between other hospitals, hospital departments, physicians, medical offices and reference laboratories, obtaining blood specimens, providing quality service, and performing general laboratory duties.