Experience with AWS and Azure; Microsoft 365 and Entra ID; Windows Server, Active Directory, Group Policy, DNS, and DHCP; PowerShell; Microsoft Defender and endpoint management; Cisco routing, switching, wireless, VPN, and network security; virtualization, backup, disaster recovery, vulnerability management, security monitoring, and infrastructure monitoring. Provides Level II support across AWS, Microsoft 365, Entra ID, Windows, networking, and endpoint technologies; troubleshoots issues and supports implementations, migrations, upgrades, security, automation, and modernization, escalating when needed.